13 Develop Key Performance Indicators to measure organisational specifically

13 develop key performance indicators to measure

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1.3: Develop Key Performance Indicators to measure organisational (specifically store) performance In this section and based on your workplace, you are now required to develop the key performance indicators (KPI) for staff members of your store as well as for the overall store. There are two tables below: one for the overall store and the other for staff members. KEY PERFORMANCE INDICATORS FOR ORGANISATIONAL PERFORMANCE Team Performance (include all 11 roles of the store, refer to organisation context) Position/ Role Details of Key Performance Indicators Acceptable standard Targeted date/ timeframes Checkout team Service speed To serve an average of 15 customers per hour By next quarter Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 23
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T-1.8.1_v3 Store Performance (Develop KPI or Key Result Areas for measuring the store performance) Store Performance Area Performance Objectives KPI/ KRA (Targets to achieve) Time Frame Financial Performance Customer Service Performance (behaviour, courtesy) Internal Efficiency and Effectiveness (Speed and time) Systems, Methods & Process Performance Waste minimisation & sustainability performance Innovation and Continuous Development 1.4: Develop and implement contingency plans for the operational plan Scenario: As you have now completed the key performance indicators for your operational plan, your next step in the operational plan will be to develop and implement contingency (backup) plans for your store's operational plan. To do this you will now prepare contingency or backup plans for the areas that you have already worked on. CONTINGENCY PLAN Operational Plan Area Contingency / Backup Plan Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 24
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T-1.8.1_v3 Resource Requirements m Staff performance Seasonal Recruitment Store sales performance (quarterly sales) Daily Operations Customer Service Inventory and Logistics Stock take Sale Emergency & Work health and Safety Waste minimisation and sustainability Summary of your contingency plan (within 200 words): 1.5: Seeking specialist advice and getting approvals for resource requirements development and proposal Scenario: The next step of your operational plan will be to seek specialist advice in regards to resource requirements development and proposal. You supervisor (general manager) and the resource manager are the two specialists who can provide you with feedback and advice. Using a formal email communication, you will now ask for specialist advice on your final resource requirements, finalised KPIs for store and team members, and the contingency plan. Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 25
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T-1.8.1_v3 SEEKING SPECIALIST ADVICE & APPROVAL FOR RESORUCE REQUIREMNTS Email template <Organisation name> <Date> Subject: Dear Managers, <Insert your name> <Insert your position> ADVICE AND APPROVAL FORM Suggestions and advice from specialist managers (Use bullet points) Approved by specialists? YES / NO Signature of General Manager: Signature of Resource Manager: Signature of Operational Manager (You)
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  • Fall '18
  • Nadia Chowdhury
  • Management, Test, Woolworths Limited, Woolworths Supermarkets

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