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1.3: Develop Key Performance Indicators to measure organisational (specifically store) performanceIn this section and based on your workplace, you are now required to develop the key performance indicators (KPI) for staff members of your store as well as for the overall store. There are two tables below: one for the overall store and the other for staff members.KEY PERFORMANCE INDICATORS FOR ORGANISATIONAL PERFORMANCETeam Performance (include all 11 roles of the store, refer to organisation context)Position/ RoleDetails of Key Performance IndicatorsAcceptable standard Targeted date/ timeframesCheckout teamService speedTo serve an average of 15 customers per hourBy next quarterOperational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 23
T-1.8.1_v3Store Performance (Develop KPI or Key Result Areas for measuring the store performance)StorePerformanceAreaPerformance ObjectivesKPI/ KRA (Targets toachieve)Time FrameFinancial PerformanceCustomer Service Performance (behaviour, courtesy)Internal Efficiency and Effectiveness (Speed and time)Systems, Methods & Process PerformanceWaste minimisation & sustainability performanceInnovation and Continuous Development 1.4: Develop and implement contingency plans for the operational planScenario: As you have now completed the key performance indicators for your operational plan, yournext step in the operational plan will be to develop and implement contingency (backup) plans for yourstore's operational plan. To do this you will now prepare contingency or backup plans for the areas that you have already worked on.CONTINGENCY PLANOperational Plan AreaContingency / Backup PlanOperational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 24
T-1.8.1_v3Resource RequirementsmStaff performanceSeasonal RecruitmentStore sales performance (quarterly sales)Daily OperationsCustomer ServiceInventory and LogisticsStock take SaleEmergency & Work health and SafetyWaste minimisation and sustainabilitySummary of your contingency plan (within 200 words): 1.5: Seeking specialist advice and getting approvals for resource requirements development and proposalScenario: The next step of your operational plan will be to seek specialist advice in regards to resource requirements development and proposal. You supervisor (general manager) and the resource manager are the two specialists who can provide you with feedback and advice. Using a formal email communication, you will now ask for specialist advice on your final resource requirements, finalised KPIs for store and team members, and the contingency plan.Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 25
T-1.8.1_v3SEEKING SPECIALIST ADVICE & APPROVAL FOR RESORUCE REQUIREMNTSEmail template <Organisation name><Date>Subject: Dear Managers,<Insert your name><Insert your position>ADVICE AND APPROVAL FORMSuggestions and advice from specialist managers(Use bullet points)Approved by specialists?YES / NOSignature of General Manager: Signature of Resource Manager: Signature of Operational Manager (You)