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PRINTED BY: [email protected] Printing is for personal, private use only. No part of this bookmay be reproduced or transmitted without publisher's prior permission. Violators will be prosecuted.create, produce, and deliver products and services. This firm knowledge is difficult to imitate, unique, and can be leveragedinto long-term strategic benefits. Knowledge management systems (KMS)enable organizations to better manage processesfor capturing and applying knowledge and expertise. These systems collect all relevant knowledge and experience in the firm,and make it available wherever and whenever it is needed to improve business processes and management decisions. Theyalso link the firm to external sources of knowledge.We examine enterprise systems and systems for supply chain management and customer relationship management in greaterdetail in Chapter 9. We discuss collaboration systems that support knowledge management in this chapter and cover othertypes of knowledge management applications in Chapter 11.Intranets and ExtranetsEnterprise applications create deep-seated changes in the way the firm conducts its business, offering many opportunities tointegrate important business data into a single system. They are often costly and difficult to implement. Intranets and extranetsdeserve mention here as alternative tools for increasing integration and expediting the flow of information within the firm, andwith customers ad suppliers.Intranets are simply internal company Web sites that are accessible only by employees. The term “intranet” refers to the factthat it is an internal network, in contrast to the Internet, which is a public network linking organizations andPrint | Management Information Systems, 12/e for DeVry Univ......3 of 310/29/2012 3:51 PM
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