Rebecca a manager was very annoyed after noticing

70. Rebecca, a manager, was very annoyed after noticing several negligent errors in a critical report.
However, while talking to the subordinate who created the report, Rebecca was calm and composed; she
did not act impulsively and lose her temper. Which of the following aspects of emotional intelligence is
illustrated in this scenario?
a. Self-awareness
b. Self-regulation
c. Motivation
d. Empathy
e. Social skills
ANSWER: b
71. Ralph is a well-liked manager at Aries Inc. He eloquently communicates the goals of the organization
and has been successful in making the organization's vision part of its culture. Which of the following
characteristics of good strategic leaders can be observed in Ralph?

c
72. Identify the levels of strategic managers and discuss their role in the strategic management process.
73. Explain the difference between general and functional managers. Provide an example of each from
your college or university.