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After all, performance monitoring involves an (in-depth) analysis of a process or project, to determinewhether it is efficient and effective. It involves developing criteria, conducting interviews andexamining documentation to determine how the process or project is conducted. Genesis shall
BSBMGT616 - Develop and implement strategic plansAssessment 2 - Guidelinesmeasure performance to determine if a process or practice is effective and whether objectives ortargets are being met, and thus satisfactory performance. Measuring performance allows theorganisation to not just measure whether an outcome is being achieved, but how well or the degree ofsatisfaction of the outcome; in this way it is a 'qualitative' form of measurement. Performancemeasurement can also assist the organisation in determining how capable it is whether currentpractices and whether the organisation’s capability can be extended to new practices or processes. The main reasons for why businesses should regularly assess the effectiveness and efficiency of theirperformance and processes are:ensure that they are satisfactory and meeting the business needssupport continuous improvement in line with the organisation’s business objectivesidentify achievements and successescomply with standards Plan for new services and upgrades to existing tools and services.Performance monitoring activities shall range from monitoring overall business performance, overalldepartment, unit and individual performance, marketing strategy, customer satisfaction (surveyfeedback), etc. We shall monitor and review the performance by: comparing actual performance and progress vs. planned (plans and budget) and analysingvariancesconducting assessments using the plans, goals and objectives of the company,assessing feedback from clients of the services and products, benchmarking against standards mysterious shoppingsurveys: qualitative and quantitative (self-completion by service users, completion bymanagement staff in interviews with users and observing staffEnquiries (Enquiries can be used to get feedback or to learn about where staff needs furtherguidance or assistance.)observation: Qualitative Formal or informal Monitoring will only be useful if a number of following criteria are met: Clearly defined objectivesAdequate resources to carry out the monitoringAppropriate performance measuresManagement support for using results to improve performanceRegular review of objectives and indicators to make sure they remain relevant.In case of poor performance results, we shall also analyse the elements to find out the cause. Wehave to be aware that sometimes the real causes can be beyond the control of the program/plan.