After all performance monitoring involves an in depth

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After all, performance monitoring involves an (in-depth) analysis of a process or project, to determine whether it is efficient and effective. It involves developing criteria, conducting interviews and examining documentation to determine how the process or project is conducted. Genesis shall
BSBMGT616 - Develop and implement strategic plans Assessment 2 - Guidelines measure performance to determine if a process or practice is effective and whether objectives or targets are being met, and thus satisfactory performance. Measuring performance allows the organisation to not just measure whether an outcome is being achieved, but how well or the degree of satisfaction of the outcome; in this way it is a 'qualitative' form of measurement. Performance measurement can also assist the organisation in determining how capable it is whether current practices and whether the organisation’s capability can be extended to new practices or processes. The main reasons for why businesses should regularly assess the effectiveness and efficiency of their performance and processes are: ensure that they are satisfactory and meeting the business needs support continuous improvement in line with the organisation’s business objectives identify achievements and successes comply with standards Plan for new services and upgrades to existing tools and services. Performance monitoring activities shall range from monitoring overall business performance, overall department, unit and individual performance, marketing strategy, customer satisfaction (survey feedback), etc. We shall monitor and review the performance by: comparing actual performance and progress vs. planned (plans and budget) and analysing variances conducting assessments using the plans, goals and objectives of the company, assessing feedback from clients of the services and products, benchmarking against standards mysterious shopping surveys: qualitative and quantitative (self-completion by service users, completion by management staff in interviews with users and observing staff Enquiries (Enquiries can be used to get feedback or to learn about where staff needs further guidance or assistance.) observation: Qualitative Formal or informal Monitoring will only be useful if a number of following criteria are met: Clearly defined objectives Adequate resources to carry out the monitoring Appropriate performance measures Management support for using results to improve performance Regular review of objectives and indicators to make sure they remain relevant. In case of poor performance results, we shall also analyse the elements to find out the cause. We have to be aware that sometimes the real causes can be beyond the control of the program/plan.

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