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articulates a set of values and principles to guide decisions on how to develop higher-quality softwarefaster.1Wayfair has also adopted DevOpsas a collaborative or shared approach to the tasks performedby software develpment, IT operations, and other teams so that software can be released each day(sometimes even multiple times a day). While software engineers (and at times businessrepresentatives!) rapidly deploy software when and where needed, larger-scale projects are particularlychallenging given the bottom-up, startup culture and decentralized nature of improvement efforts. On the positive side, Wayfair’s approach means engineers can address specific, low-codesolutionsthrough a “help-desk” like ticketing system. For example, a team of data scientists could run an adhocreport that would take days to process, based upon a ticket submitted by someone in a product pricingstrategy group. The risk of Wayfair’s approach is found in the limited system transparency (i.e., whatexactly was the software built to do and how) and expertise visibility (i.e., who do I need to talk to getthis big problem addressed) that would tend to hamper larger scale efforts. Being a “technology company that happens to be in the furniture business” means that Wayfair ishungry to get better at executing larger-scale efforts that would involve longer-term projects andmultiple teams of IT and business professionals. The Unity-replacement platform would be an excitingproblem to tackle in the process of getting there. 1Source: Created in support of learning objectives for MISM2301, Spring 2018 (md)Page 2 of 4
Wayfair (continued)Case Study Questions1)Based on the “build or buy decision” section from of the textbook chapter 10 “Developing Information Systems”, provide a comparative analysis of the answers to questions that should beaddressed as Wayfair considers the option of replacing the Unity AR/VR software engine that they currently license from Unity with something they custom develop themselves. -current licensed software works well for them currently, and meets most of their needs-Wayfair wants more customization, and a system that is theirs-they do not urgently need a new system; they would just like to have a customized system-no competitive edge, many other companies are using the same software-they would like to one day have their own custom-built software to give them a competitive edge-there would be significant challenges, including programming expertise and management-they would have the capabilities to build it, they would be able to find the right expertise2)