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5.Participate in consultation role-plays with relevant personnel to determine resourcing needs. You will role-play with the:a.Sales and Marketing Manager – prepare to discuss human resourcing/ staffing requirementsb.Technology consultant – prepare to discuss physical resourcing requirements related to development of e-commerce website. i.eIT related equipment.Note:During consultation, ask questions and encourage the personnel to provide information. 1E-commerce– commercial transactions conducted electronically on the Internet2Role Plays -the acting out or performance of a particular role, either consciously (as a technique in psychotherapy or training) or unconsciously© 2015 Innovation and Business Industry Skills Council Ltd / Modified May 20151stedition version: 2Page 5 of 19
Assessment Task 1BSBMGT517 Manage operational plan6.Develop an action plan for the implementation of the e-commerce strategy. In your plan include:a.physical resourcing (all major steps for resourcing, including procurement/purchasing of different types of resources, but not to the detail of including all procurement steps for each resourcetype)b.human resourcing (all major steps, e.g. recruiting, training, communication)c.timelines and milestones for implementing the e-commerce strategyd.consultation and communication (ensure all affected staff are informed and engagement is encouraged for all stakeholders).An example action plan template is provided in Appendix 2.Ensure plans adhere/meet to organisational requirements set out in the scenario/situation and in relevant policies and procedures.7.Develop performance indicators 3for operational and financial targets and amend or develop existing operational plans to include KPIs and financial targets related to e-commerce strategy. Develop a balanced scorecard 4for an e-commerce customer service representative including three KPIs and associated targets. Note: The current budget and operational plan for BBQfun is located in Appendix 1. A balanced scorecard template is located in Appendix 3.8.Identify at least three risks to the implementation/setting up of the operational plan and develop a contingency/backup plan for each risk(you may use the contingency plan template provided in Appendix 4).Risks must include:
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5© 2015 Innovation and Business Industry Skills Council Ltd / Modified May 20151stedition version: 2Page 6 of 19
Assessment Task 1

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