RSM100 Lecture Notes.docx

Departmentalization the process of dividing work

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Departmentalization: The process of dividing work activities into units within the organization Delegating Work Assignments o Delegation: The managerial process of assigning work to employees Providing employees with the responsibility and necessary authority for completing tasks Employees have accountability, or responsibility, for their actions and decisions o Span of Management: The number of employees a supervisor manages o Centralization: Means that decision-making is retained at the top of the management hierarchy o Decentralization: Means that decision-making is shifted to the lower levels. Many firms believe it enhance their flexibility and responsiveness to customer needs October 2, 2018 Strategic Human Resource Management 90 marks multiple choice from textbook 20 marks short answer from lecture In the test: textbook, lecture, discussion, supplementary readings Strategic Management Process for analyzing a company’s competitive situation, developing the company’s strategic goals, and devising a plan of action and allocating resources that will increase the likelihood of achieving these goals Strategic Human Resource Management The pattern of planned human resource deployments and activities intended to enable an organization to achieve its goals
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Human Resource Management Responsibilities Employee Recruitment and Selection Employee Training and Performance Evaluation Employee Compensation and Benefits Employee Separation Planning for Staffing Needs Recruiting and Selection Recruiting techniques continue to evolve as technology advances Internet recruiting is quick, efficient, and inexpensive o Using social networking sites Selecting and Hiring Employees Must follow legal requirements Failure to follow these exposes company to risk of litigation, bad publicity, and poor employee morale Recruiting and hiring is a costly proves for employers Some employers require employment tests (e.g., mechanical, computer, language skills) Orientation, Training, and Evaluation Newly-hired employees often complete an orientation program o Inform employees about company policies o Employee manuals o Describe benefits/programs o Training Training Programs o Classroom and computer-based thinking o On-the-job training o Management development Performance Appraisals Performance appraisal : Evaluation of and feedback on an employee’s job performance Efective performance reviews o Take place several times a year o Are linked to organizational goals o Are based on objective measures o Take place in the form of a two-way conversation Some firms conduct peer reviews (assess performance of co-workers_ May conduct a 360-degree performance review, a process that gathers feedback from a review panel that includes co-workers, supervisors, team members, subordinates, and sometimes customers Balanced Scorecard Financial o Profitability o Sales Customer
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o New Customers o Customer Satisfaction Learning and Growth o Training and Conferences Internal Business Process o
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