Talent management has become more important as the US is moving from primarily a manufacturing industry to service industry. As the Baby Boomer generation leaves the workforce, companies must fill those positions with equally talented and knowledgeable personnel. Cross training becomes more important and sharing the knowledge, the tenured workers have, is critical. In the US, education has changed, pushing most students towards college. This has left deficiencies in problem solving, written and oral communication, and a serious lack of skills once provided by vocational education classes. (Noe 23) As the workforce ages, companies must create training programs to ensure new management leaders are available from within.
DeAnna Horton: Module 1 New technology affects all portions of our economy, from smart phones, to video conferencing, to robotics. Technology is developing faster than some of it can be implemented. It has also changed how we provide training to employees. It is not unusual to have training via computer, with a mentor available to answer questions, check retention, and provide time management so the training proceeds at the company expected level. New technology has made available telecommuting, where one works from home for all or part of the work week. Tablets and smart phones are used to capture signatures, obtain work assignments, create invoices, and collect payments. When the court changed from orders being printed on paper, and then signed to digital court orders with an electronic signature, I was leery and it took a few weeks for it to be easy. We printed out only what paperwork was necessary, defendant orders and warrants, saving money overall. By providing training for personnel, many obstacles, current and future, can be handled effectively. “Training up” current workers, allows for more leadership and responsibilities. Employees experience job satisfaction, pride, and loyalty. By providing training, a company can keep abreast of current trends in business with the use of technology. Training systems designed for a diverse work force will help achieve a greater competitive advantage over those with similar offerings. Training also provides the skills needed for recent graduates who have not been taught skills companies require to operate. Chapter 2 1. PwC, like most large businesses, promotes from within their organization. To find the talent that would become their new managers, who were able to overcome barriers and bond with clients, PwC created the Ulysses Program. Ulysses send those who show promise to underdeveloped nations and allows them to experience those places where there is no cell phone, electricity may be a dream, and life is much slower than the pace to which they are accustomed.
You've reached the end of your free preview.
Want to read all 4 pages?
- Fall '17