The group operations general manager has provided you

The Group Operations General Manager has provided you with a plan that will execute to manage the
smooth operations of the store. As each store has individual KPIs and KRAs, your job after your one
month of training and induction will be to manage the overall store.
For the smooth operations of the store and managing all the team members in your store you will:
 develop and implement an operational plan using a variety of information sources and
consultation
 communicate effectively with relevant stakeholders to explain the plan and supporting
information, seek approvals, negotiate variations and engage work teams
 develop and implement strategies to achieve the operational plan within the organisation’s
policies, practices and procedures
Stakeholders in this context (for the case organisation Academies Australasia)
 Operational Manager – You
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 General Manager, Group Operations – Your trainer
 Stakeholders (team members, shift supervisors/team leaders, internal and external
stakeholders, visitors, management) – Your fellow classmates
What is required?
Using the Operational Plan Project template provided in this assessment, you are required to
implement manage the operational plan for an enterprise of your choice (within Australia) or use
the simulated workplace context of Woolworths Supermarket . Whether you choose your own
workplace or the simulated work environment, to demonstrate competency you will need to complete
all tasks following the exact structure as mentioned using the implementation project template.
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PART B: STRUCTURE & MARKING ALLOCATIONS
(Trainer/Assessor use only for marking purposes)
STRUCTURE & CONTENT MARKS
ALLOCATED
MARKS
RECEIVED
TASK 1: DEVELOP OPERATIONAL PLAN
1.1 Resource Requirement Analysis And Consultation 6
1.2 Implement Consultation Process 4
1.3 Key Performance Indicators For Organisational Performance 10
1.4 Develop and implement contingency for the operational plan 6
1.5 Seeking specialist advice and getting approvals for resource
requirements development and proposal
4
1.6 Explain the operational plan to relevant work teams 4
TASK 2: PLAN AND MANAGE RESOURCE ACQUISITION
2.1 Develop and implement recruitment strategies that align with
organisational HR policies and procedures
6
2.2 Develop and implement strategies to acquire physical
resources and services in that aligns with organisational policies
8
2.3 Recognise and incorporate requirements for intellectual
property rights in recruitment and acquisition of resources
4
TASK 3: MONITOR & REVIEW OPERATIONAL PERFORMANCE
3.1 Develop, monitor and review performance systems and
processes to assess progress
4
3.2 Analyse and interpret budget and actual financial information to
monitor and review profit and productivity performance
4
3.3 Identify areas of under-performance, recommend solutions and
take prompt action to rectify the situation; Ensure mentoring and