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Q1: Identifying other business relationships 8Q2: Legal constraints when conducting business relationships3Q3: Maintaining regular contacts with seeking feedback 3Q4: Seeking specialist advice for contracts2Task 2 – Conducting Negotiation (Total of 20 Marks) A.Negotiation Meeting Role Play with Supplier5B.Meeting Minute report with Supplier 5C.Negotiation Meeting Role Play with Customer5D.Meeting Minute report with Customer5Task 3 - Confirmation to Formal Contractual Agreements (Total of 14 Marks)A.Contract agreement - Supplier5B.Contract agreement - Customer5C.Formal email to stakeholder2D.Formal memo or an email to colleagues2TOTAL MARKS50The learner is required to update and adjust the page numbers and topics based on the amount of their content and the responses made to each task.HM_Work Operations, Assessment Task II_v2Page 8 of 35Last Updated 06 June 2019
T-1.8.2Develop and Monitor Quality Work OperationsAs stated in the Business details above, ACA Restaurant Cafe’ is owned and managed by partnersEmma Supreme and Rufus Clarendon. It is located within ACA Hotel. The Restaurant Café’ is currently open:Monday – Friday: 6:00 am – 9:00 pmSaturday:8:00 am – 9:00 pmSunday 8:00 am – 9:00 pmThe owners of the restaurant have decided to start opening on more hours on Saturdays andSundays due to increased business operation and customer demands as follows:Saturday: 6:00 am to 11:00 pm Sunday: 6:00 am to 11:00 pm ACA Restaurant Cafe’ has been experiencing consistent growth in sales and numbers ofcustomers over the last two years.The Owners of ACA Restaurant Cafe’, fosters an environment of energy, skills, and determinationto establish and maintain a business relationship with customers, suppliers, strategic partners andwith other businesses creating service contracts, commission-based arrangement, andassociation-based relationship. Understanding the need for quality business relations being avitalelement of the business operations, they cater to improve the implementation of innovativestrategies and service policies that address every conceivable aspect of the customer experience.ACA Restaurant Café’ treats their business partners, customers and other community memberswith honesty, trust, fairness, and respect that contributes to strength and longevity in the businessrelationship which promotes better work and a more valued environment. BUSINESS RELATIONSSince the year ACA Restaurant Café has been established in 2014, Building a solid rapport andeventually, a long-term relationship with partners, contractors, customers, networks and suppliersthrough creating connections, looking out for their best interests and maintaining communications.Generically, the Owners of ACA Restaurant Café have already developed and continuouslyseeking to improve the business relationships with the following:Cooperative partner with the organisation– with ACA Hotel - entered a formalbusiness relationship with for mutual benefit since 2014. The patrons of the Hotel can