To Beryl Discuss and seek opinions from her as well to get rid of this

To beryl discuss and seek opinions from her as well

This preview shows page 13 - 14 out of 14 pages.

To Beryl: Discuss and seek opinions from her as well to get rid of this situation and mitigate the situation mutually Demonstrate non-verbal communication skills including nodding and smiling as appropriate. Role Play Acknowledge each staff member's perspective. This is very important to acknowledge the perspectives of both. If they feel that we care for them and we are as much concerned as they are, the situation will be solved easily. Explore the impact of each staff member's behavior and emotions on the other staff member and the rest of the team. Discussing about the effect of the situation over themselves and other team members of the office is very important. It works very well if we discuss about the consequences of the conflict and agree with a solution. Discuss each staff member's strengths and their contribution to the workplace. Beryl is a very hard worker and achieves above the required results for signing up tenants and landlords. Yuko has always been very reliable with her attendance at work. Focusing these strengths will motivate them and inspire them as well. This will work as they are important to the organization. • Appropriate emotional intelligence techniques Observe-Think-React strategy If possible, excuse yourself from the situation to get some distance but do reassure the other party that you will come back to deal with the matter. Ask for divine guidance. Distract your emotional triggers. Some find it helpful to mentally 'store/lock up" the issue in a box for the time being.
Image of page 13
• Actions for addressing the issue These actions should be appropriate to handle the situation I believe; Agreeing on the problem Agreeing on a worst-case scenario Agreeing on one small, simple change that can improve the chances for success Have self-awareness of their own cultural practice, including prejudice, stereotyping and bias Understand various cultural factors contributing to cultural differences for all stuff Be sensitive and appreciate a migrant's migration experience for all stuff Be willing to accept and appreciate other cultures for all stuffs If Yuko wants, then shift her to any other department
Image of page 14

You've reached the end of your free preview.

Want to read all 14 pages?

  • Three '19
  • Mohammad
  • Yuko

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes
A+ icon
Ask Expert Tutors