O if the vendors site doesnt provide a solution you

Info icon This preview shows pages 100–102. Sign up to view the full content.

o If the vendor's site doesn't provide a solution, you may want to consider using Google to see if there are other recorded instances of your problem.
Image of page 100

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

o Windows Reporting is a feature that reports application errors to Microsoft. If known information about the problem you have experienced is available, you will receive a link to a Web page that contains information about the problem. Start with recently installed or updated hardware or software. If necessary, remove the new component and see if the problem goes away. Update operating system files, applications, and device drivers that are related to the error condition. Inspect the system hardware. o Make sure that cables are plugged in, that there aren't any bent pins, and that cards are properly seated in expansion slots. o Look for worn or frayed cables that might be causing a short. o Check status lights on components that indicate whether the device is receiving power or functioning normally. o Check components for dark spots that might indicate electrical shorts. o Listen as the system is running. Can you hear the fans running? Are there any unusual sounds? o If you see smoke or smell something burning, shut off the system immediately to prevent damage or hazards. o Look for dust buildup on components. Clean components as necessary. Run utilities to diagnose hardware components. o Monitor the system temperature to ensure components are not overheating. o Use a memory tester to verify that the memory modules are functioning properly. o Use ScanDisk to check hard disks for bad clusters. o View S.M.A.R.T. data to see if hard disks are failing. When troubleshooting operating system problems, the system log files can be an invaluable resource for identifying exactly what happened. For example, Event Viewer displays messages generated by the Windows operating system and by applications running on the system. Each entry is categorized according to the severity of the issue it describes: o Information o Warning o Error o Audit success/failure Windows stores these messages in the following logs: o The Application log contains application-related events. o The Security log contains security-related events. o The Setup log contains events related to an application installation. o The System log contains system-related events, such as system modifications, malfunctions, and errors. Be aware of the following common problems and causes: To prevent corrupt system files, ensure that end users shut their systems down cleanly. Sometimes a system may seem to be locked up, but in reality the system is just running slowly. This condition may be caused by several factors: o The processor is over-utilized. Give the system time to finish some tasks, or close unnecessary applications to see if the unresponsive program resumes.
Image of page 101
Image of page 102
This is the end of the preview. Sign up to access the rest of the document.
  • Spring '14
  • Task Manager, Hard disk drive

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern