nurse that she appreciated the care she is providing the patients and is glad she is a part of the team. Next, she explained to the nurse that her patients were also very appreciative of the care as well because it helped them feel more involved in their own care and aware of their plan of care. I found this method of communication positive because it allowed Deborah the opportunity to tell the nurse during her work day that she is doing a great job and reinforce the positive behaviors the nurse is displaying. Another example of positive communication I witnessed was Deborah speaking with the Infection Preventionist. The Infection Preventionist was talking with Deborah about an incident that occurred on one of her units. Deborah exhibited good listening skills, allowing her to make her points before responding, and in her responses, she was thoughtful and reflective. She also was inquisitive in how to prevent this from happening again and how to help staff be better educated as well. While most of the interactions were positive, there were moments where her communication could be improved. She is very direct in her communication with those she is dealing with, she states this is because she does not want to cause any potential confusion. However, with being direct it sometimes can be taken as abrasive. In order to be more effective, I
ORGANIZATIONAL ANALYSIS OF THE NURSE LEADER 6 would recommend working on the tone of voice used in the delivery of her message. Everyone appreciates an open and honest communication, but it can easily slide into a different type of conversation depending on the tone used.
ORGANIZATIONAL ANALYSIS OF THE NURSE LEADER 7 References Academy of Medical-Surgical Nurses. (2019, January 21). Who Belongs in AMSN. Retrieved from Hospital Corporation of America, Inc. (2019). Our Mission and Values. Retrieved from Medical-Surgical Nursing Certification Board. (2019). MSNCB. Retrieved from Sullivan, E. J. Effective Leadership and Management in Nursing. [BryteWave]. Retrieved from Virginia Organization of Nurse Executives and Leaders. (2019). Retrieved from
- Spring '16
- Nursing, nurse leader