Integrated mutually reinforcing set of choices that

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Integrated, mutually reinforcing set of choices that form a coherent whole Past performance should not be used as an indicator for future performance Strategy is not static. You must have feedback loops and performance measurement built into the strategy itself
Be aware of the ‘sunk cost fallacy’ Sometimes you get it wrong. Don’t be afraid of failure. WEEK 6: Business, Systems, Processes Definition: What Is a Business Process? A Business Process (BP) is a structured network of activities supported by resources (human and non-human) and information that interact to achieve some business goal .
Characteristics of well-designed Business Processes Complete Well-designed BPs include all activities necessary to achieve the business goal. Minimal Well-designed BPs do not include unnecessary activities (cost efficiency). Well-structured Activities in a well-designed BP are structured in a logical sequence Embedded Well-designed BPs connect and interact with other BPs in the organisation in effective and efficient ways. What’s the idea? Business Process Improvement logic: (Small) improvement x high repetition rate = big cost savings Communication in Organisations: Teams and team working How are we approaching communication? Communication is an incredibly diverse field Communication is incredibly complex Some notes on teams Team work is a skill Like any relationship(s)–effective team work takes mindfulness and care. Importance of reflecting on your own team work skills. Requires flexibility What do we know about team performance? Team performance has been shown to be shown to be positively effected by both strategy planning and team-focused effort. The Stages of Team Development Forming : Group comes together Storming : Group moves towards goal, start encountering differences. Norming : Start resolving differences, find ways to work together Performing : Working as a team and share enthusiasm
Adjourning : Morale is mixed, exciting goes up but often productivity goes down. Some things you can expect in these stages Forming: Lots of excitement and enthusiasm. Goals and plans established. Storming: Tensions and frustrations will emerge as goals and plans aren’t all met. Teams may argue and criticize each other and conflict arises. Storming is pivotal to the success of the group. Norming: Begin to resolve discrepancies and problems. Team members start to accept each other’s differences, and look to leverage them. Performing: Some satisfaction as group is working together, output oriented and working on the goal together. Adjourning: Mixed emotions, excited about being nearly done but nervous about product. Productivity can actually go down here. Managing conflict in organisations It’s important to remember the conflict to some degree is almost inevitable. There are three key factors that can influence the conflict management process: Personal factors, relational factors, and cultural factors. What to do when things aren’t working. While it is important to attempt to solve problems yourself – you need be wary of when

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