Identify the objectives that is are not achieved in

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identify the objective(s) that is (are) not achieved in the case study briefly identify and describe the procedures discussed in the pay model in your discussion, refer to the information in the case study
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MNH306-K/101 29 ASSIGNMENT 04 This assignment must NOT be sent to the University. Read the following paragraph and then answer the questions PAY DECISIONS AT PERFORMANCE SPORTS Katie Perkins’ career objective while attending the University of Cape Town was to obtain a degree in small business management and to start her own business when she graduated. Her ultimate desire was to combine her love for sport and a strong interest in marketing to start a mail-order golf equipment business aimed specifically at beginner golfers. In February 1999, after the development of an extensive strategic business plan and a loan to the amount of R75,000 from the Small Business Development Corporation, Performance Sports was begun. Based on a marketing plan that stressed fast delivery, error-free customer service and large discount pricing, Performance Sports grew rapidly. At present the company employs 16 employees: eight customer service representatives earning between R7,75 and R9,25 per hour, four despatch assistants paid between R6,50 and R7,50 per hour, two clerical employees, each earning R6,75 per hour, an assistant manager earning R11,10 per hour and a general manager with a wage of R12,95 per hour. Both the manager and assistant manager are former customer service representatives. Perkins intends to create a new managerial position. The purchasing manager will be responsible for the purchasing of golf equipment from the company’s numerous equipment suppliers. Also, the mail-order catalogue from Performance Sports will be expanded to handle a complete line of tennis equipment. Since the position of purchasing manager is new, Perkins is not sure how much to pay this person. She wants to employ an individual with between five and eight years' experience in sports equipment purchasing. While attending an equipment manufacturer’s convention in Johannesburg, Perkins learns that a competitor, East Valley Sports, pays its customer service representatives on a pay-for-performance basis. Intrigued by this compensation philosophy, Perkins asks her assistant manager, George Short, to research the advantages and disadvantages of this payment strategy. This request is now a priority since only last week two customer service representatives expressed dissatisfaction with their hourly wage. Both complained that they felt underpaid relative to the large amount of sales revenue each generates for the company. Questions 4.1 Before Katie can decide on whether pay-for-performance would be the best option, she must know the advantages and disadvantages of individualised incentive plans. Discuss the advantages and disadvantages and advise Katie accordingly. (20) 4.2 Katie’s other option is to implement flexible benefits in Performance Sports. Explain the concept of flexible
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