Batch Mode Posting . Charges can be posted in batch mode, enabling rapid charge posting by eliminating the need to retrieve each guest folio individually. Operator ID Room # Amount Dept. or Pay Code Source Document Reference Folio ID GC 101 $10.41 RT (restaurant) Restaurant Check # 1234 Lunch 123456 S o u r c e : G a l e n C o l l i n s
Guest Folio Example GUEST FOLIO SCREEN. SOURCE: INNQUEST SOFTWARE, TAMPA FL
Guest Check Out Process Step 1. Print folio for guest review. A folio can be printed on command detailing every charge. Folios can also be pre-printed for departing guests to reduce the check-out time. Step 2. Post final payment and print folio. Most front office systems maintain a folio history that allows folios to be reprinted for guests who need a second copy at a later date. Step 3. Guest check-out . This automatically updates the room status, house count, and reports. Guests can view their folio transactions on their in-room televisions if the PMS is interfaced to the movie or entertainment systems. Guests with a valid credit card on file can process their check-outs through the entertainment system without going to the front desk. The Hyatt Web Checkout, for example, enables guests to review their charges, check-out online, and have their receipts sent to their e-mail addresses.
Guest Check Out Process The system may also automatically send a thank you e-mail after check- out with a copy of the folio and/or a guest satisfaction survey link. The Resort Data Processing PMS, for example, links guest survey results to the guest history and CRM modules. RDP also provides a variety of tools and reports for analyzing guest survey results and findings. GUEST SURVEY RESULTS SOURCE: RESORT DATA PROCESSING, VAIL, COLORADO
Cashier Report At the end of each cashier shift, a cashier report is printed which typically includes: All transactions posted by departmental code. A summary of debit and credit totals, which should come out equal. A comparison of actual cash deposited to cash posted to derive an overage or shortage. CASH OVERAGE/SHORTAGE REPORT EXAMPLE
Night Audit The primary purpose of the night is ensure that all payments and charges are captured and recorded correctly. The night audit sequence varies from operation to operation, from simple to sophisticated. Some computerized night audits are programmed to execute steps according to a predetermined order set up by the night auditor or management. Some PMS vendors provide a “one-button” or “one-step” night audit option that performs an instant audit without the need to shutdown interfaces while it automatically backups the database and generates daily reports.
Night Audit Basic Tasks Recording all transactions . Each transaction is recorded in detail , which facilitates the balance of payments received and source documents (e..g., restaurant checks) to system readings.
You've reached the end of your free preview.
Want to read all 73 pages?
- Spring '16