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management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managingthe audit programme, auditors and audit teams. 1On the other hand, The Australian Quality Training Framework (AQTF) is the national set of compliance Standards and Essential Conditions that the VETtraining provider must meet to become a Registered Training Provider (RTO). RTOs comply with the AQTF with respect to all or specific qualifications or unitsof competency in one, or more national industry Training Packages.2Thus, for you to monitor the learning and development activities of your employees and the company as a whole all you need is to do is to follow theguidelines provided by ISO 19011:2011 as well as the Australia Quality Training Framework (AQTF). In monitoring learning and development activities, you are looking for the following:Learner assessments and plansLearner progressOutcomes achievedTrainer/Provider or Consultant qualificationsQuality of information given to the employeesD: In the event of unsatisfactory training what action will you take? (PC 3.5)A remedial action is a change made to a nonconforming product or service to address the deficiency or a restoration of a landscape from industrial activity.3Remedial action is resorted to when:123
providers do not meet the objectives as discussed and specified in the plan or service agreementthe content of the learning and development activities are not compliantlearner assessments do not show achievement of desired outcomesThe process would include:Notifying the provider to comply with the contents of the service agreement or revise the content or mode of delivery of the learning and development activities to match with learner needsConducting a follow up whether provider has already complied with the compliance notificationImplementing the remedial action when no action is made to address non-compliance which may includeoChange of the learning and development activitiesoRevision on the mode of deliveryThe remedial action will depend on the severity of non-compliance or degree of achievement of desired outcomes or the learning needs of the employees. E: Write a typical post- training report to the owners. (PC 3.6)PERFORMANCE AND DEVELOPMENT REPORTName: Tonny CabezaJob Title: General manager Department: HR Manager’s Name: Tonny Cabeza PERFORMANCE AND DEVELOPMENT AGREEMENTObjectivesProvide training to all staff on how to improvetheir customer services skills.