management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managing
the audit programme, auditors and audit teams.
1
On the other hand, The Australian Quality Training Framework (AQTF) is the national set of compliance Standards and Essential Conditions that the VET
training provider must meet to become a Registered Training Provider (RTO). RTOs comply with the AQTF with respect to all or specific qualifications or units
of competency in one, or more national industry Training Packages.
2
Thus, for you to monitor the learning and development activities of your employees and the company as a whole all you need is to do is to follow the
guidelines provided by ISO 19011:2011 as well as the Australia Quality Training Framework (AQTF).
In monitoring learning and development activities, you are looking for the following:
Learner assessments and plans
Learner progress
Outcomes achieved
Trainer/Provider or Consultant qualifications
Quality of information given to the employees
D: In the event of unsatisfactory training what action will you take? (PC 3.5)
A remedial action is a change made to a nonconforming product or service to address the deficiency or a restoration of a landscape from industrial activity.
3
Remedial action is resorted to when:
1
2
3
providers do not meet the objectives as discussed and specified in the plan or service agreement
the content of the learning and development activities are not compliant
learner assessments do not show achievement of desired outcomes
The process would include:
Notifying the provider to comply with the contents of the service agreement or revise the content or mode of delivery of the learning and development
activities to match with learner needs
Conducting a follow up whether provider has already complied with the compliance notification
Implementing the remedial action when no action is made to address non-compliance which may include
o
Change of the learning and development activities
o
Revision on the mode of delivery
The remedial action will depend on the severity of non-compliance or degree of achievement of desired outcomes or the learning needs of the employees.
E: Write a typical post- training report to the owners. (PC 3.6)
PERFORMANCE AND DEVELOPMENT REPORT
Name: Tonny Cabeza
Job Title: General manager
Department: HR
Manager’s Name: Tonny Cabeza
PERFORMANCE AND DEVELOPMENT AGREEMENT
Objectives
Provide training to all staff on how to improve
their customer services skills.
