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A client service representative csr receives a call

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A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSRdetermines that the customer is covered, but the coverage is about to expire. Which two upsellactivities should the CSR consider? Choose 2 answers.
Universal Containers has implemented a Flow that allows Technicians to replace faulty ordamaged Assets directly from within the Salesforce Field Service mobile app.Once a replacement has been made, where can the Asset Relationships be viewed?
Approximately 70% of Universal Containers' site visits are inspections and quotation sessionsthat take roughly the same amount of time and same set of resource skills to complete. Whatshould a Consultant recommend to streamline the creation of these work orders?
How can the Dispatcher ensure that the required staff is assigned to the project?
A Field Service Technician wants the ability to view a list of currently available parts on anotherTechnician's truck. TheTechnician will then have ability to request the part(s) from the other
Technician. What should a Consultant recommend to view and transfer parts betweenTechnicians?Build a solution to utilize the Work Order reporting module to view the truck stock and request transferof stock.Universal Containers wants ensure that inventory needed for repair jobs is tracked andmanaged so Technicians have the material for their jobs. Which two ways should a Consultantrecommend tracking these inventory requirements in Salesforce? Choose 2 answersProducts Required for Work OrdersAn employee at Universal Containers performs the role of a Dispatcher and a Technician.How should a Consultant configure Salesforce FieldService to support this behavior?Create one Service Resource and assign the relevant Permission Set LicensesUniversal Containers performs service on field assets that require a sequenceof work tasks. AConsultant has recommended Work Order Line Items to manage the tasks and assets/partsnecessary to manage the work.Which two of the following must be considered as part of this solution to ensure Work Ordersare properly completed? Choose2 answersUse of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.Use of Work Order Line Itemsto link to a specific Asset within the Asset Hierarchy that represents theBoM.universal container wants to make to easier for its managers to monitor prevention maintenanceworkorder using dispatcher console Which two filtering options should manager use to find theappropriate work order?

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Term
Fall
Professor
shane
Tags
Service level agreement, universal containers

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