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Question 14:What are common requirements you need to consider when dealing with visitors from overseas or from culturally diverse backgrounds?(Tick the correct answers)Slow and clear communicationUse illustrated references and materialsAsk them to write down informationProvide info for guided activities/toursTell them to relax and use the casual Australian approachProvide useful information related to their interestsUse slang and colloquialisms to entertainQuestion 15:What should be considered when providing information to visitors with a disability?(Tick the correct box indicating true or false)Question 16:The following statements relating to promoting internal products and services in an establishment are:(Answer true or false in space provided)
marketing department of the business. All back-of-house employees are in a unique position to influence and drive customer spending. It is important to promote local products and services instead of in-house products and services. Promoting your internal products and services not only pleases your manager, but you will be supporting the local community and providing visitors with authentic experiences. If you are working in F&B it is advisable to have sound knowledge of local produce and how it features on the menu. Visitors often request advice on local options, such as a regional wine to accompany locally-grown lamb. Stay up-to-date with local food products, markets and what the region has to offer, as these pieces of information will prove irresistible to customers. Question 17:What is the purpose of using information from customers to assist continuous improvement for a business?(Tick the correct box indicating true or false)