• What is involved in delivering the service to your customers from initial enquiry to the businesswith the way through to the delivery and payment of the service? Are you the only point of contact, or are there others?]Suppliers (mandatory)[• Who are your main/preferred suppliers?For example a sole trader may purchase their fitness equipment from a supplier• What do they supply/sell to your business? For example: Hart sport supplies fitness equipment to the sole trader to use during boot camp sessions.• How will you maintain a good relationship with them?]The service to your customers? Are youthe only point of contact, or are there others?]Assets and equipment [List your current office and equipment requirements. These can include vehicles, computer equipment, phones and fax machines, training equipment, and assessment equipment.]EquipmentPurchase datePurchase priceRunning costTreadmill01/09/2016$5,245.00$100 PAFunctional Trainer01/09/2016$2,290.00$100 PAComputerAddAddTechnology (Software)[• What technology do you require?• For example: website, point of sale software, or accounting package?• What will be the main purpose for each? • Will they be off-the-shelf or purpose built? • What is the estimated cost of each technology solution?]14BUS12 BusinessAssignment v2.2 (2019/03/18)
Trading hours (mandatory)What are your trading hours? What are your expected peak trading times?Which times do you expect to be more profitable?How will this change over different times of the year, and how will you accommodate these changes?]Communication channels (mandatory)[• How can your customers get in contact with you?• These channels may include: telephone (landline/mobile), post box, shopfront, email, fax and/or Internet blog/social networking website.]Payment types accepted (mandatory)[• What payment types will you accept?• Cash, credit, cheque, gift cards, PayPal, etc.] Credit policy (mandatory)[What is your credit policy for clients? How long is the credit period, e.g. 7, 14, 30 days? What are your collection strategies/procedures?] Cancellation policy (mandatory)[What period of time will you give clients to cancel a session (eg. 24 hours before). If they do cancel after this time what will be the terms (eg. The client can reschedule the session within the week or they will lose their session as they did not give the required notice. )] Refunds (mandatory)[What is your business’s refund/exchange policy? According to Competition and Consumer Act 2010, this is a mandatory consideration and must have a policy designed] 15BUS12 BusinessAssignment v2.2 (2019/03/18)
Quality control (mandatory)[Describe your quality control process. • What checks or balances do you have in place to ensure the product or service you offer is produced to the same standard of quality? • What steps do you take to meet product safety standards?]Memberships and affiliations: • [Is your business a member of any particular industry association or club?