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savings.Freda Turner, “An Effective Employee Suggestion Program Has a MultiplierEffect,” WebPro News, March 4, 2003,-employee-suggestion-program-has-a-multiplier-effect-2003-03(accessed October11, 2011).Similarly, in 2001, Edward Jones, a personal investment company, faced a difficultsituation during the stock-market downturn. Costs had to be cut, and laying offemployees was one option. Instead, however, the company turned to its workforcefor solutions. As a group, employees identified cost savings of more than $38million. At the same time, the company convinced experienced employees to staywith it by assuring them that they’d have a role in managing it.Richard L. Daft andDorothy Marcic,Understanding Management(Florence, KY: Cengage Learning, 2006),219,(accessed October 11, 2011).Why People QuitAs important as such initiatives can be, one bad boss can spoil everything. The waya person is treated by his or her boss may be the primary factor in determiningwhether an employee stays or goes. People who have quit their jobs cite thefollowing behavior by superiors:•Making unreasonable work demands•Refusing to value their opinionsChapter 7 Recruiting, Motivating, and Keeping Quality Employees7.5 Performance Appraisal362