Part 2 Add Tangibles What are tangibles that Beau Arrow could put into place at

Part 2 add tangibles what are tangibles that beau

This preview shows page 1 - 2 out of 2 pages.

Part 2 – Add Tangibles: What are tangibles that Beau & Arrow could put into place at each indicated “Tangibles” spot to support their branding and service quality? (Each “Tangibles” marker refers to the activity directly beneath it in the column.) Tangibles Upon entry the customer knows where they need to go to find the items of clothing that they are specifically looking for. This is important because it allows the customer to not feel too overwhelmed. They can feel comfortable in the store and know that they can find the clothing that they are searching for. 1 | P a g e F1 F2 F3 F4 F5 T1 Case : Bea and Arrow Part 2 (Service Blueprint) Case Question : Help us put service standards in place to improve customer experience Team # : 26 Team Name : Where’s Mason Section : TR 10:30
Image of page 1
The fitting rooms are a decent size with enough space to comfortably try clothes on. They always have any size in stock that a customer could need. If they do not have the size in store, the customer can order the item online and have it shipped to their house. Beau and Arrow could offer a membership program that offers popular products at a discount so the customers are encouraged to come back to the store. After the customers make a purchase, if they recommend clothes on the website they can get a discount for their next purchase. 2 | P a g e T2 T3
Image of page 2

You've reached the end of your free preview.

Want to read both pages?

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes