4 according to the case analysis fred had 20000 left

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4- According to the case analysis, Fred had $20,000 left in his budget. What could he do with that money to further advance the organizational goal of personal service for customers? Be creative (but realistic).
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EFFECTIVE TRAINING identify their loyal costumers and first time costumers. By doing this, they will be able to know loyal costumers by name, what prior purchases they had, and what kind of home projects they are working on or may have taken on in the past. By been able to identify first time costumers, the hardware store can start building rapport with this type of costumers by sending them specials and loyal costumers deals via mail in order to have them come back to the store for future hardware store needs. Reference: Blanchard, P. B., & Thacker, J.W. (2012) Effective training: Systems, Strategies, and Practices (5th ed.). NY: Prentice Hall. 4

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