Our client is facing is that they do not have control over the master data in

Our client is facing is that they do not have control

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Our client is facing is that they do not have control over the master data in the ClearCare system ClearCare is that it is a web based system ClearCare is not user friendly
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Requirements List 18 Allow in-house corrections to errors Send a text and email to caregiver, customer and customer’s emergency contact with the schedule System able to copy a schedule from a previous week System alerts when a caregiver has worked holidays, overtime, or less than scheduled When removing a customer or caregiver from the system, it should ask for a reason The system should show when the caregiver is available, rather than not available The system is able to archive clients that want to delay service
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Samples of Records 19
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Feasibility Analysis 21 Operational Current system requires too much manual input that result in user error System lacks master control Technical System is web based Economic The cost is dependent on the volume of the branch’s customers Right At Home pays $178 per month currently
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Current Business Rules 22 Customers should only contact using the following number any time between 8:30AM to 4:00PM: Phone: 713.581.8160 Customers can contact James Baker after hours at: Phone: 281.782.8210 All requests and scheduling must be done and confirmed by Crystal Jones. James Baker has the final say on all business activities. Caregiver must call Telephony as soon as they arrive to the customer and after the shift is finished. Right at Home accepts checks, credit cards and cash from their client as a means of payments. A contract will remain active until Right at Home receives the final pay invoice. Confidential information must be kept safe and secure.
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