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For example, if outsourcing a call center to a foreign country impacts thecommunication between client support and the client, then the quality ofservice is diminished. On the flipside, if the making of certain circuit boards isoutsourced because they cut cost while increasing the quality, then bothprofitability and customer quality is improved.Bryan SonesThread:Question 5: OutsourcingPost:RE: Question 5: OutsourcingAuthor:Posted Date:February 6, 2016 7:46 PMStatus:Published
3/6/2016Collection – MBA675T303 Operations & Logistics in the (...;25/31(Post is Read)Bryan,One of the biggest advantages of outsourcing is finding expertise that you can'thire locally. Opening your company up to a global presence can create a lot ofopportunities you might miss if you just stayed within your local area. Tthere isalways risk to outsourcing; however, as the company you contract with mightnot be able to hold up their end of the bargin.My office started hiring on some contractors a few months ago, because wedon't have enough people to take on a new mission we were given. The pool isfairly shallow for the expertise we want to have on hand, so getting the rightpeople on board has been challenging. The biggest issue we're facing now isturnover, as some folks have come from outside the local area to work with us.There's several different reasons why they left, but distance and being awayfrom family has played a role in more than a few. So, we're definitelyexperiencing the risk of reaching outside the local area.Overall, the effort has been positive, but it still remains to be seen if we trulyhave the right crew on board, and if they can get us where we want to be.v/r,ShaneShane NeubauerThread:Question 5: OutsourcingPost:RE: Question 5: OutsourcingAuthor:Posted Date:February 8, 2016 7:39 PMStatus:PublishedYeah that is a tough decision shane when being faced with outsourcing. I thinkthat is why some companies, who can afford it, will create new locations toexpand their expertise and get different backgrounds to maximize theirworkload. It is a costly thing to do but it could be worth it in the long run if issaves you money from turnover or having to reloacte people just for the work tobe done.With a former employer, they went a different route. It was a financialinstitution mostly in trading. After the market crashed because of the LehmanBrothers company, everyone was trying to downsize and save money. Thiscompany tried to standarize all of their operations and wanted to outsource thiswork outside the united states because the labor was much more cheaper. Theydid all of their research and many other financial institutions were doing theJerimiah Burt
3/6/2016Collection – MBA675T303 Operations & Logistics in the (...