For example if outsourcing a call center to a foreign

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For example, if outsourcing a call center to a foreign country impacts the communication between client support and the client, then the quality of service is diminished. On the flipside, if the making of certain circuit boards is outsourced because they cut cost while increasing the quality, then both profitability and customer quality is improved. Bryan Sones Thread: Question 5: Outsourcing Post: RE: Question 5: Outsourcing Author: Posted Date: February 6, 2016 7:46 PM Status: Published
3/6/2016 Collection – MBA675­T303 Operations & Logistics in the (... ; 25/31 (Post is Read) Bryan, One of the biggest advantages of outsourcing is finding expertise that you can't hire locally. Opening your company up to a global presence can create a lot of opportunities you might miss if you just stayed within your local area. Tthere is always risk to outsourcing; however, as the company you contract with might not be able to hold up their end of the bargin. My office started hiring on some contractors a few months ago, because we don't have enough people to take on a new mission we were given. The pool is fairly shallow for the expertise we want to have on hand, so getting the right people on board has been challenging. The biggest issue we're facing now is turnover, as some folks have come from outside the local area to work with us. There's several different reasons why they left, but distance and being away from family has played a role in more than a few. So, we're definitely experiencing the risk of reaching outside the local area. Overall, the effort has been positive, but it still remains to be seen if we truly have the right crew on board, and if they can get us where we want to be. v/r, Shane Shane Neubauer Thread: Question 5: Outsourcing Post: RE: Question 5: Outsourcing Author: Posted Date: February 8, 2016 7:39 PM Status: Published Yeah that is a tough decision shane when being faced with outsourcing. I think that is why some companies, who can afford it, will create new locations to expand their expertise and get different backgrounds to maximize their workload. It is a costly thing to do but it could be worth it in the long run if is saves you money from turnover or having to reloacte people just for the work to be done. With a former employer, they went a different route. It was a financial institution mostly in trading. After the market crashed because of the Lehman Brothers company, everyone was trying to downsize and save money. This company tried to standarize all of their operations and wanted to outsource this work outside the united states because the labor was much more cheaper. They did all of their research and many other financial institutions were doing the Jerimiah Burt
3/6/2016 Collection – MBA675­T303 Operations & Logistics in the (...

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