Balking when a potential customer sees the line but

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Balking – When a potential customer sees the line, but never joins the line because they think it looks too long and/or too slow. Reneging – When a customer joins the line, gets frustrated and leaves the line. Know all of the material in Section Module 06: SCM Integration Recap of supply chain basics Focus on People – Good supply chain decisions positively impact customers, employees, and investors. Competitive Priorities – Good supply chains deliver the right mix of cost, quality, speed, and flexibility to their target market. Measuring success – The best supply chains are effective, efficient, and adaptable. Effective - Creating and delivering great products and services customers want. Efficient – Using minimal resources and eliminating waste. Adaptable – Ready for change, constantly evolving. Maximize Value – Provide customers the best possible product and service bundle at the lowest possible cost and in the most convenient way possible. Productivity – Maximize a company’s high quality output using the fewest resources possible.” Eight supply chain processes Product development and commercialization: What does the customer want? When? Can we organize the right suppliers, manufacturers, distributors, and retail organizations to get the job done right? Supplier Relationship Management: Finding suppliers. Developing relationships. Managing present and future purchases from the suppliers. Working together to improve quality. Manufacturing Flow Management: Making the right items to meet customer expectations. Doing this using the least amount of resources possible. Demand Management: Utilize forecasting to understand likely demand. Once a forecast is available manage the firm’s facilities and resources to meet expected demand. Order Fulfillment: If proper demand management has taken place, then it will be time to fulfill orders. This might include picking, packing, and shipping items to the customer. Customer Relationship Management: Utilizing information to better understand the needs and desires of your customers today and into the future. Customer Service Management: Communication between customers and the
SCM 300 – MODULE 05 Study Packet supply chain. Providing customers with product availability details and tracking information. Providing customers with product assistance and maintenance opportunities. Returns Management: Dealing with reverse logistics issues such as damaged and unwanted products, product recalls, the return of pallets to the distribution center, etc. Understanding problems[…]” Shrinkage calculation Order Size Required = (Actual Demand) / (Proportion of Acceptable Product per Order) Always round up Square root rule (and calculation) – Risk Pooling Inv Future = Inv Present [ (SqRt WH Future ) / (SqRt WH Present ) ] Inv Future = Total combined inventory needed in future Inv Present = Total combined inventory in present system SqRt WH Future = Square Root of total number of future warehouses SqRt WH Present = Square Root of total

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