001 - Document-style-guide.pdf

Copies of documents should be filed in accordance

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Copies of documents should be filed in accordance with the information management policies and procedures. Document style guide All letters are to be sent on The Naja Group of Colleges’ letterhead, which requires the document to be set out with a left and right margin of 2.5 cm and a 7 cm space at the top to accommodate the letterhead. All documents are to be left justified. Faxes require a cover page, which is prepared on the fax cover template. The standard font for printed text such as memos, faxes and letters is Arial 10 point. The standard font for digital communication, such as email, is Arial 10 point. All letters are to be signed and include the name and position title of the sender. All faxes are to be sent with a completed The Naja Group of Colleges’ fax coversheet as their first page. All correspondence to customers concerning complaints must be authorised by the Customer Service Manager. All internal and external communication requires a subject heading and is to be dated.
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NGC Document Style Guide The Naja Group of Colleges Page 2 of 2 A copy of all written communication is required for filing. All communication to customers should address with generic titles of Ms or Mr unless otherwise advised by the customer. All emails require a subject and a digital signature from the sender. There is no company logo required in the signature, but it is to be set out in the following format: Your full name Your position title The Naja Group of Colleges 149 Main Street Rouse Hill NSW 2155 Telephone: (02)1234 1234 Free-call: 1300 123 321 Facsimile: (02) 5678 5678 All email correspondence to customers should be copied to the Customer Service Manager. All email correspondence to customers is to be retained in an archive mail folder.
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  • Writing, Web page, Naja Group of Colleges

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