Which steps should be followed as part of the

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Which steps should be followed as part of the conflict resolution process? Find the correct place to find a resolution Listen to everyone’s explanation Find a solution to the problem What are the benefits of resolving conflict in the workplace?
What should workers do for the successful management and resolution of conflict?
BSBWOR203 Work effectively with others- Written Assessment -Australian international college July 2016 V1.0 EW
P a g e | 14 Section A: Skills activity Objective: To provide you with an opportunity to show you have the required skills for this unit. This activity will enable you to demonstrate the following skills: Reading Writing Oral Communication Numeracy Navigate the world of work Interact with others Get the work done Answer the activity in as much detail as possible, considering your organisational requirements. 1. This activity will require you to complete a workplace task in collaboration with other team members. You should identify and interpret information specific to your own role within the group. Discussions should be held for the purpose of identifying and developing effective resolutions to problems. You should follow organisational guidelines for the creation of documents and share appropriate information with the work group. Basic numeracy skills should be used for the interpretation of timeframes and resource quantities required for the task. It will be necessary to use appropriate communication practices and establish positive relationships with other team members. Mango pudding, vegetable fettuccine, chicken and vegetable stir- fry, meat ball tray, smoked salmon and potato gratin Served for 40 people Ingredients 25kg potatoes 15 onions 10 carrots 300g butters 700ml milk 15 eggs 20 garlics 5 lemons 10 broccolis 2 zucchinis 5kg tomatoes 20kg salmon BSBWOR203 Work effectively with others- Written Assessment -Australian international college July 2016 V1.0 EW
P a g e | 15 Section B: Knowledge activity (Q & A) Objective: To provide you with an opportunity to show you have the required knowledge for this unit. The answers to the following questions will enable you to demonstrate your knowledge of: Outline the organisational standards, policies and procedures that relate to own work role Outline team responsibilities and duties and their relationship to individual responsibilities and duties Summarise conflict resolution techniques Answer each question in as much detail as possible, considering your organisational requirements for each one.

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