Answer Key: 1.(1) (F), (2) (B), (3) (D), (4) (C), (5) (E), (6) (A), (7) (G) 2.e) is the correct answer. If a worker's psychological interests or needs with respect to their experience of the workplace are not acknowledged, unhealthy conflicts may arise in order to make others aware of these needs. 3.a) is the correct answer. While d) would seem like a plausible answer, the main goal of effective communication of one's interests and positions on different problems in the workplace is to increase the effectiveness of the workplace and prevent unhealthy conflict. This is done by understanding and acknowledging the different views that everyone in the workplace may have, and respecting them by finding a common ground, compromise, or understanding that also leads the organization to effectively achieve its goals. 4.4.1The business problem in this scenario is the decline in sales/business that the pizzeria is experiencing due to the opening of a new competitive restaurant nearby. Martin and Parker both have the same position. Their position is to increase business by creating interest for new potential customers and motivating old customers to come back to the pizzeria. 4.2Martin and Parker's substantive interests are the same, as they both want their business to thrive and remain competitive in the service industry. These interests are shown in the way the discussion plays out. Martin and Parker have different procedural interests. Martin's procedural interests include capturing public awareness with advertisements, while Parker's procedural
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