from failures and successful projects; capturing and sharing undocumented knowledge ; the results of improvements in processes, products and services; “ company need to maintain it within the organization ” External sources standards ; academia ; conferences ; gathering knowledge from customers or external stakeholders 5
Types of Knowledge Explicit knowledge refers to knowledge that … can be codified, recorded, or actualized into some form outside of the head can be expressed in words and numbers can be easily communicated and shared in the form of hard data Examples … scientific formulae, policies, goals, strategies, documented procedures 6
Types of Knowledge Tacit (implicit) knowledge refers to knowledge from … experience and insight, not in a recorded form, but in our heads not easily visible and expressible. is highly personal and hard to formalize. Subjective insights, perceptions and guesses Example … don’t go fishing when something wrong (bad weather) 7
Knowledge Management (KM) Knowledge Management is the explicit and systematic management of vital knowledge - and its associated processes of creation , organization , preservation , diffusion , use and exploitation .
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- Spring '19
- Magdy Khalaf