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This could help streamline different tools the company is using to manage daily operations.Some disadvantages Kingo found were the inability to access the application remotely and theneed for daily manual updates. However, it is possible that Microsoft could offer upgrades andimprovements for Access that would enable remote access via different web distributedplatforms in the future. Furthermore, the implementation of this solution would require Kingo tofamiliarize himself with a significant amount of technical details. If he is unable to do so he islikely to incur further costs hiring a consultant to insure quality implementation. A secondpotential cost to consider is hosting the shared server.
Custom ApplicationKingo also looked into the possibility of building a custom application. An initial build quote of$2,000 seems reasonable for Junk Van’s set of concrete features. However, this estimate doesnot include any fees associated with potential changes, further application development or datamigration from the current database. Another unknown cost is the amount of maintenancesupport needed and the quality of the tech support services. If there are technical issues withthe custom app, it could jeopardize Junk Van’s operations resulting in poor customer service forthe end customer. Lastly, significant costs associated with development and support of thecustom application do not align with the company’s need for an affordable IT solution.On the other hand, having a custom application that is adapted to Junk Van’s specific range ofneeds could optimize business operations and create a competitive advantage for the company.Additionally, the proprietorship of the developed application could lead to potential applicationleasing and franchising revenue opportunities for the company.Google DocsA third option to be considered is Google Docs. Google Docs offers online applications that canbe used to create documents, spreadsheets, presentations and forms – all of which could bequickly created and shared among employees. Having a central document would eliminate theneed for email exchanges between the operators, data clerk and drivers. Bookings would nolonger be overlooked due to handling errors among employees.With a central document the data clerk would no longer have to enter driver details, as theycould do so themselves via the Google Docs app on their smartphone or tablet. This would freeup time for the data clerk to focus on the processing of credit card payments.To address information errors, Google Docs could be utilized by creating a template forbookings. The template could be emailed to customers for them to complete, reducing thelikelihood of contact information errors. This would free up time for the operators to focus oncustomer service – such as following up on emails.