Product
Personal Care Products recently introduced a new acai berry shampoo. Rinn,
director of new product development, has just reviewed the dismal results.
As it appears that his team adequately researched the product's acceptance
by consumers prior to its introduction, he is confused by the outcome. But
to keep his team open to innovation, Rinn should
foster an innovative culture
and climate that permits experimentation, risk taking, and failure.
According to the systems model of change, which of the following is
not
an
input?
the organization's products or services
Chapter 11
Conscientiousness
is the personality dimension that describes how achievement-
oriented and persistent a person is.
Matt is frequently nervous, tense, and worried, both at work and at home.
He likely scores low on which of the Big Five personality dimensions?
emotional stability
Ana Maria believes that she controls her own destiny. She is a rather shy
person who is extremely dependable and responsible, and her coworkers
respect her greatly. Ana Maria has a(n) ______ locus of control and would rate
high on the _______ dimension of personality.
internal, conscientiousness
If you have a(n) ____________, you believe you control your own destiny.
internal locus of control
Employees with a(n) ______ locus of control will probably resist close
managerial supervision and should probably be placed in jobs requiring high
initiative and lower compliance.
Internal
Boring, tedious jobs generally reduce people's perceptions of their
self-
efficacy.
Self-esteem
is the extent to which people like or dislike themselves.
If a manager knows one of her employees has low self-esteem and wishes to
enhance it, she should
reinforce the employee's positive attributes and skills.
Which of the following is not a trait of emotional intelligence?
self-sufficiency
Self-management
is the ability to control your emotions and act with honesty and
integrity in reliable and adaptable ways.
The three components of ______ are affective, cognitive, and behavioral.
Attitudes
The ______ component of an attitude consists of the beliefs and knowledge
one has about a situation.
Cognitive
The statement "I won't give Roberto such a tight deadline again" reflects the
______ component of an attitude.
behavioral or intentional
Which of the following is
not
a step in the perceptual process?
causal
attribution
Stereotyping
is the tendency to attribute to an individual the characteristics one
believes are typical of the group to which that individual belongs.
A server expects a group of poorly dressed customers to be stingy tippers
and gives them poor service, so he gets the result that he expects, a very
small tip. This is an example of
a self-fulfilling prophecy.
Organization commitment
is the extent to which an employee identifies with an
organization and is committed to its goals.
