Analysis of single server answers arrival rates are

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Strategic Management: Theory & Cases: An Integrated Approach
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Chapter 11 / Exercise 1
Strategic Management: Theory & Cases: An Integrated Approach
Hill/Schilling
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Analysis of single server answers.• Arrival rates are guesses. We don’t exactly know if customer groups will arrive 15 per hour. Also, customers will likely not arrive exactly ever 4 minutes. They will arrive in small and large clusters throughout the day. • Some customer groups are small; some groups are large. Some customers are well prepared; other can’t find their paperwork. • Service rates are guesses. Plus if you have 2 different representatives, one that works the early shift and one for the late shift, it is likely that one employee is faster than the other.• This problem does not account for customers that renege or balk.Multiple Server Queuing ModelsObj100
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Strategic Management: Theory & Cases: An Integrated Approach
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Chapter 11 / Exercise 1
Strategic Management: Theory & Cases: An Integrated Approach
Hill/Schilling
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SCM 300 – MODULE 05Study PacketInstead of one server we have two. P=% busy P1-.625 P2=.3125 because with two they split up the work so busy .3125 of the time. Probability of being empty from 37.5% to 52.3%Probability of being served immediately. P0 + P1 = 52.3 +32.7Also, be sure to read all introductory sections: Grocery stores, Target Experience, etc.Below is a list of the items most likely to be tested from the lectures. This list is not necessarily complete, but it is a helpful guide.Goals of a Sales Oriented Processes/EnvironmentIngredients/goals of a good sales environment – Relationship to SCMoTo sell and continue sellingoProfits= Sales-costsoControl costs but deliver valueoEnergy, inventory, operationsoAvoid shrinkage, theft, defects, obsolescenceFacilities Design and Layouts Considerations Retail layout considerationsGrocery store layoutsLecture examples of different retail layout strategiesOmni-Channel Retailing Vendor Managed Inventory What is VMI? oInventory planning and replenishment system where supplier(vendor) accepts negotiated responsibilities that typically include monitoring and restocking Impact of VMI on different stakeholdersoThe vendor better understands demand ratesoThe retailer has fewer responsibilities, decreases in costoVendor and retailer get to learn about each otherChallenges of VMI agreementsoInformation must be sharedoEverything must be negotiated (times, dates, etc.)oDifferent way of doing thingsScan-based tradingoSuppliers own the stuff until it is sold, if and when it is sold they pay something to the store8Terms, Concepts, and Philosophy behind Waiting Lines Importance of waiting lines in running a business.oPeople demanded equality in America (first come, first served) waiting times are indicative of overall serviceGoals and Trade-offs for Queuing systemoGoal: to serve people efficientlyoTrade-offs: having too many staff and underutilizing them OR having too long a line and angry customers (both lose $$)

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