QUESTION: 49 What team has been created by IBM to manage Client Satisfaction issues, including complaint management, and duty manager requests? A. Client Support Priority Operations B. Customer Satisfaction Project Office C. Customer Support Production and Operations D. Complaints and Severe Production issues Operations Answer: B QUESTION: 50 In which format must service providers log PMRs?17
A QUESTION: 51 What are two examples of diagnostic Information? (Choose two.) QUESTION: 52 The Site Technical Contact (STC) is responsible for support compliance for the end customers site. What are two additional responsibilities of the STC? (Choose two.) QUESTION: 53 The ESR/SR tool is used to open, update and report on PMRs online. Whose responsibility is it to grant and deny access to the ESR/SR? 18
A. Primary Contact B. IBM Tivoli Support C. Passport Advantage D. Site Technical Contact Answer: D QUESTION: 54 Which information does the IBM Information Center provide?C 19
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