Business products and services fast track couriers is

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Business products and services Fast Track Couriers is a courier company which their primary business function is delivering medium to large size packages across metropolitan Sydney. Fast Track Couriers primarily targets small to medium-sized business which make up 80% of their customer base. They are limited by their geographic location, as they currently do not deliver outside of the Sydney metropolitan area. Marketing activity – the market Fast Track Couriers primarily targets small to medium-sized business which make up 80% of their customer base. They are limited by their geographic location, as they currently do not deliver outside of the Sydney metropolitan area. The company has been marketed through direct sales, telephone, internet listings and mail-outs. Through a program of telephone follow-up to ensure customers’ ongoing satisfaction with the business, Fast Track Couriers has an admirable 87% retention rate for existing customers. Business operations productivity and performance targets for key result areas (in consultation with key stakeholders) TAD17 Version Control Version: 2.2 Implemented: December 2020 To be reviewed: December 2021 Responsibility: Head trainer © The Wales Institute Pty Ltd Page 12 of 42
BSBMGT617 Develop and implement a business plan Their primary business function is delivering medium to large size packages across metropolitan Sydney. Sales and profits have increased each year by an average of 5%, the owners are looking to move forward by delivering to regional areas in NSW. include financial and non-financial performance measures commence deliveries to regional NSW within 12 months increase sales by 40% in the next three years. detail resource requirements, including human resources, capital equipment and other resources required to achieve business goals - one driver per one truck with truck equipped with automatic gate system to give easy access for driver to do it with himself without help by another people - new truck cost is $60,000 ($50,000 for truck and $10,000 for the installed new system) - additional driver that are used to work as a partner on 2 men team now working as a driver to cover new area under the proposal expansion Management and organisational structure The organisation is family owned, with three family members acting as a Management Board and responsible for approving all business decisions. Managing Director – responsible for daily operational management decisions. Logistics Manager – responsible for the scheduling of the trucks and drivers. 20 truck drivers. 5 office support employees – responsible for administration, accounts, human resources and sales. Organisational Structure: TAD17 Version Control Version: 2.2 Implemented: December 2020 To be reviewed: December 2021 Responsibility: Head trainer © The Wales Institute Pty Ltd Page 13 of 42
BSBMGT617 Develop and implement a business plan Proposal Fast Track Couriers currently allocates two drivers per truck to ensure that drivers are able to load and unload heavy packages. The strategy going forward is to remove the

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