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Productivity tough competition in market employees

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productivity & tough competition in market, employees feel pressured to cut corners, break rules, engage in questionable practices - Organizations that encourage ethical climate in the face of financial, other pressures → often do the right thing Challenges @ Group Level ppl’s behaviour in group → different from when they’re alone
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P ART 1: U NDERSTANDING THE W ORKPLACE Working w/ Others Success in any job involves: - good interpersonal (“people”) skills - positive attitudes & behaviours - ability to take responsibility for one’s actions Workforce Diversity = mix of ppl in organizations in terms of gender, race, ethnicity, disability, sexual orientation, age, demographic characteristics (education,socio- economic status) e.g. in Can, mix of generations: Elders, Baby Boomers, Generation Xers, Net Generation - can inc. creativity and innovation in organizations if positively managed (if not, higher chance of turnover, miscommunication conflicts) - organizations becoming heterogeneous → different values, expectations - recognize that employees don’t set aside their cultural values & lifestyle preferences when they go to work → need to be able to adapt to many diff. ppl → accommodate diverse groups by addressing their diff. life/ work styles Challenges @ Organizational Level ppl’s behaviour in group → different from when they’re alone Productivity = performance measure including effectiveness ( achievement of goals ) & efficiency ( ratio of effective work output to the input required to produce the work ) - organization is productive if it achieves goals by transferring inputs(employee labour, materials used) to outputs(finished goods, services) at lowest cost Developing Effective Employees - how to engage employees effectively so that they’re committed Organizational citizenship behaviour (OCB) = discretionary behaviour that’s not part of an employee’s formal job requirements, but still promotes effective functioning of the organization - employees go beyond their usual job duties, provide performance that’s
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productivity tough competition in market employees feel...

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