TR AGROENTREPRENEURSHIP NC IV.pdf

2 strengths and weaknesses of possible options are

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2.2 Strengths and weaknesses of possible options are considered 2.3 Corrective action is determined to resolve the problem and its possible future causes Broad understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices Current industry accepted hardware and software products with broad and detailed knowledge of its general features and capabilities Broad knowledge of the operating system Broad knowledge of the client business domain Broad knowledge based incorporating current industry practices related to escalation procedures Broad knowledge based of diagnostic tools General principles of OHS Divisional/unit responsibilities Decision making within a limited range of options Communication is clear, precise and varies according to the type of audience Teamwork in reference to personal responsibility Time management as applied to self- management Analytical skills in relation to routine malfunctions General customer service skills displayed Questioning and active listening is employed to clarify general information 3. Recommend solution to 3.1 Report/ communication or Broad understanding of systems, Decision making within a limited range of options
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TR-Agroentrepreneurship NCIV Promulgated February 3, 2017 17 ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS higher management documentation are prepared 3.2 Recommendations are presented to appropriate personnel 3.3 Recommendations are followed-up, if required organizational systems and functions Broad knowledge of help desk and maintenance practices Current industry accepted hardware and software products with broad and detailed knowledge of its general features and capabilities Communication is clear, precise and varies according to the type of audience Teamwork in reference to personal responsibility Time management as applied to self- management 4. Implement solution 4.1 Measurable objectives are identified 4.2 Resource needs are identified 4.3 Timelines are identified in accordance with plan Broad understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices Current industry accepted hardware and software products with broad and detailed knowledge of its general features and capabilities Broad knowledge of the operating system Broad knowledge of the client business domain Broad knowledge based incorporating current industry practices related to escalation procedures Decision making within a limited range of options Communication is clear, precise and varies according to the type of audience Teamwork in reference to personal responsibility Time management as applied to self- management.
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