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The bakery provides freshly prepared bakery and pastry products at all times duringbusiness operations. Six to eight moderate batches of bakery and pastry productsare prepared during the day to assure fresh baked goods are always available.Hence the proper monitoring and evaluation should be done to improve the output ofthe staff, facilities and customers.The methods of monitoring and evaluation can be following:TrainingCustomer satisfactionDoing task on time TeamworkProper feedbackThe following chart will explain further about the monitoring and evaluation Monitoring ObjectivesMonitoring TargetsMonitoring MethodsResponsible personMonitoring DurationsCoffee and bakery product Service StandardFront store and warehouseTraining, teamwork, attention to details, customer’s satisfactionFront office managers andstaffsEvery 6 monthsCustomers service efficiencyStaffs Training, teamwork, good listening,customer’s satisfactionCustomer service staff and other managersEvery 1 monthsFood service efficiencyFront desk staffs, warehouse staffsTraining, teamwork, attention to details, customer’s satisfactionManagersEvery 6 monthsProducts Quality Quality Assurance staffs and supervisorsTraining, goodsuppliers survey, training staffs for good Quality assurance staffs, Managers responsible Every 3 months14 Archana Duwa TAS0766
BSBMGT517 Operational Planhygiene. staffsContingency planInvolves alternative plan in case original plan facing obstacles, can be based onanticipated risks like non availability of raw materials, govt approvalsEventRisk RankingProbability of OccurrenceSolutionPerson in chargeDue DateNot being able to provide quality services to customersHighMost likelyChanging the previous suppliers with other reputed suppliers Supervisors/managers11/07/2020Café location is not appropriatemediumlikelyChoosing another location or marketing managers12/07/2020If promoting membership with discountclubs to locals does not implementhighMost likelySelecting a particularday to offer promotional product like breakfast combo with discounts on same weekday. For example: all the Aldi stores have special discounted products on Wednesday.Supervisors and managers13/08/2020Conclusion15 Archana Duwa TAS0766
BSBMGT517 Operational PlanThe operational plan helps all the team member to be active in order to achieved itsgoals. JJB goal and priorities are always consistent with its vision and mission.Through proper evaluation of key performance areas and key performance indicatorsall the employees will be directed by policies and behavior to establish and efficientlyevaluate the daily operations. Operational plan is actually made by shareholders toimprove the efficiency of employees and to meet customers demand which helps toachieve sustainable profit in the business.