The bakery provides freshly prepared bakery and pastry products at all times

The bakery provides freshly prepared bakery and

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The bakery provides freshly prepared bakery and pastry products at all times during business operations. Six to eight moderate batches of bakery and pastry products are prepared during the day to assure fresh baked goods are always available. Hence the proper monitoring and evaluation should be done to improve the output of the staff, facilities and customers. The methods of monitoring and evaluation can be following: Training Customer satisfaction Doing task on time Teamwork Proper feedback The following chart will explain further about the monitoring and evaluation Monitoring Objectives Monitoring Targets Monitoring Methods Responsible person Monitoring Durations Coffee and bakery product Service Standard Front store and warehouse Training, teamwork, attention to details, customer’s satisfaction Front office managers and staffs Every 6 months Customers service efficiency Staffs Training, teamwork, good listening, customer’s satisfaction Customer service staff and other managers Every 1 months Food service efficiency Front desk staffs, warehouse staffs Training, teamwork, attention to details, customer’s satisfaction Managers Every 6 months Products Quality Quality Assurance staffs and supervisors Training, good suppliers survey, training staffs for good Quality assurance staffs, Managers responsible Every 3 months 14 Archana Duwa TAS0766
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BSBMGT517 Operational Plan hygiene. staffs Contingency plan Involves alternative plan in case original plan facing obstacles, can be based on anticipated risks like non availability of raw materials, govt approvals Event Risk Rankin g Probability of Occurrence Solution Person in charge Due Date Not being able to provide quality services to customers High Most likely Changing the previous suppliers with other reputed suppliers Superviso rs/manag ers 11/07/2 020 Café location is not appropriate mediu m likely Choosing another location or marketing managers 12/07/2 020 If promoting membership with discount clubs to locals does not implement high Most likely Selecting a particular day to offer promotional product like breakfast combo with discounts on same weekday. For example: all the Aldi stores have special discounted products on Wednesday. Superviso rs and managers 13/08/2 020 Conclusion 15 Archana Duwa TAS0766
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BSBMGT517 Operational Plan The operational plan helps all the team member to be active in order to achieved its goals. JJB goal and priorities are always consistent with its vision and mission. Through proper evaluation of key performance areas and key performance indicators all the employees will be directed by policies and behavior to establish and efficiently evaluate the daily operations. Operational plan is actually made by shareholders to improve the efficiency of employees and to meet customers demand which helps to achieve sustainable profit in the business.
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