The bakery provides freshly prepared bakery and pastry products at all times during
business operations. Six to eight moderate batches of bakery and pastry products
are prepared during the day to assure fresh baked goods are always available.
Hence the proper monitoring and evaluation should be done to improve the output of
the staff, facilities and customers.
The methods of monitoring and evaluation can be following:
Training
Customer satisfaction
Doing task on time
Teamwork
Proper feedback
The following chart will explain further about the monitoring and evaluation
Monitoring
Objectives
Monitoring
Targets
Monitoring
Methods
Responsible
person
Monitoring
Durations
Coffee and
bakery
product
Service
Standard
Front store
and
warehouse
Training,
teamwork,
attention to
details,
customer’s
satisfaction
Front office
managers and
staffs
Every 6
months
Customers
service
efficiency
Staffs
Training,
teamwork,
good listening,
customer’s
satisfaction
Customer
service staff
and other
managers
Every 1
months
Food service
efficiency
Front desk
staffs,
warehouse
staffs
Training,
teamwork,
attention to
details,
customer’s
satisfaction
Managers
Every 6
months
Products
Quality
Quality
Assurance
staffs and
supervisors
Training, good
suppliers
survey,
training staffs
for good
Quality
assurance
staffs,
Managers
responsible
Every 3
months
14
Archana Duwa TAS0766
BSBMGT517
Operational Plan
hygiene.
staffs
Contingency plan
Involves alternative plan in case original plan facing obstacles, can be based on
anticipated risks like non availability of raw materials, govt approvals
Event
Risk
Rankin
g
Probability
of
Occurrence
Solution
Person
in charge
Due
Date
Not being
able to
provide
quality
services to
customers
High
Most likely
Changing the
previous suppliers
with other reputed
suppliers
Superviso
rs/manag
ers
11/07/2
020
Café
location is
not
appropriate
mediu
m
likely
Choosing another
location or marketing
managers
12/07/2
020
If promoting
membership
with discount
clubs to
locals does
not
implement
high
Most likely
Selecting a particular
day to offer
promotional product
like breakfast combo
with discounts on
same weekday. For
example: all the Aldi
stores have special
discounted products
on Wednesday.
Superviso
rs and
managers
13/08/2
020
Conclusion
15
Archana Duwa TAS0766
BSBMGT517
Operational Plan
The operational plan helps all the team member to be active in order to achieved its
goals. JJB goal and priorities are always consistent with its vision and mission.
Through proper evaluation of key performance areas and key performance indicators
all the employees will be directed by policies and behavior to establish and efficiently
evaluate the daily operations. Operational plan is actually made by shareholders to
improve the efficiency of employees and to meet customers demand which helps to
achieve sustainable profit in the business.
