Tues, March 29 th , 2016 Worked with the housekeeper. Followed the housekeeper and tidy dirty rooms. Because guests have just left, those rooms were untidy. I had to clean the floor, mini bar, and bathroom; change the sheet, the bed cover, the duvet, the pillow case, the face towel, the bath towel…. After one hour 12
cleaning up, those rooms were totally perfect. I am sure that they are so comfortable to rest. This task is quite easy but I still feel tired. Wed, March 30 th , 2016 Had a day off. The interns came to the Hotel then go home because the Hotel lost the power. Because of the power cut, we do not have important things to do, too; we were allowed to go home. Thurs, March 31 st , 2016 Worked with the accountant. The accountant asked the interns for compiling data, sales of this month. We summarized data from bills, books to computer data. We use Excel to process data. It is quite strange for me because I am not really familiar with Excel. It is actually a useful software. Besides, I found out that the Hotel does not have too many guests but its business still remains stable. The Hotel gets monthly profit at medium level. Fri, April 1 st , 2016 Came to the Hotel and took the job as usual. The interns run errands for the Hotel’s staff. We went around and observed the whole Hotel. After that we reported to the room division manager which rooms need to clean. Today is April Fool’s day so we had some excited white lie and joke. WEEK 7 13
Date Job description Content Note/Remark Mon, April 4 th , 2016 Prepared for a seminar. A life insurance company - “Dai-ichi life” booked for a seminar. The interns had to clean conference room, prepare related materials, drinks and pastry. The seminar was perfectly well-organized. I was strongly impressed on Mr. Kien who presented Life insurance Products at this seminar. His voice is so sweet and smooth; his attitude is totally confident and attractive. Especially, he has so sharp-tongued that everyone was convinced. Through the seminar, I have learnt how to present effectively. Tues, April 5 th , 2016 Came to the Hotel and took the job as usual. The interns run errands for the Hotel’s staff. After cleaning the reception area, I helped Mrs Giang reply a mail from the VITOURS company - a Da Nang travel agency. They sent a mail to book rooms for their guest who come from Da Nang city. Because this mail is in Vietnamese, this task is easier than translating the English fax of Thai travel agent. I had a chance to practice what I had learnt to write an email. Wed, April 6 th , 2016 Welcomed businessmen from HCM city. They registered a room while they go on a business trip in two I think they are successful businessmen because their appearance 14
days. The manager required the interns to led them to their room. looks so elegant and knowing. They are likely to be very busy. After receiving their room, they left all day. They seem to only stay at the Hotel at night. Thurs, April 7 th , 2016 Came to the Hotel and took the job as usual.
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- Fall '19