American Nursing Association, (2010). Combating Disruptive Behaviors: Strategies to Promote a Healthy Work Environment. The Online Journal of Issues on Nursing . Jill Coles 8/4/2016 12:48:06 - Discussion Question part two Dr. Duncan & Class, Worker conflict can wreak havoc on a small clinical practice. The many negative consequences that can come from worker conflict include dysfunctional team work, decreased patient satisfaction, & increased employee turnover (Overton & Lowry, 2013). Lack of clarity with expectations or guidelines, poor communication, lack of clear jurisdiction, personality differences, conflicts of interest, & changes within the organization are all causes of worker conflict (Overton & Lowry, 2013). Any personal conduct that verbally or physically affects
or may affect patient care negatively is considered disruptive behavior (The American Association of Critical Care Nurses (AACCN) (2015). Further, the AACCN (2015) states that nurses are bound by the Code of Ethics for Nurses to maintain professional, respectful, & caring relationships with colleagues as well as ensuring fair treatment, transparency, & the best possible resolution of conflicts. The solution to this problem would be to develop a code of conduct policy for the practice & to provide staff with education to help combat conflict & disruptive behaviors. A code of conduct will define acceptable & unacceptable behaviors in the workplace & outline a process to manage those behaviors that are negative (Longo, 2010). Education for staff should ultimately occur during orientation for new hires, but can be presented to staff using continuing education classes. Education should consist of information about the dangers of disruptive behaviors & how to identify & confront disruptive behaviors (Long, 2010). Skilled communication is a recognized st&ard in creating a healthy workplace & facilitates collaboration & assists in creating positive outcomes (Overton & Lowry, 2013). It will be important for all members of the staff to underst& that they have the responsibility to act in a professional manner & to know they will receive fair & equal treatment from everyone in the practice. References American Association of Critical Care Nurses (2015). AACN st&ards for establishing & sustaining healthy work environments. Retrieved from Longo, J. (2010). Combating disruptive behaviors: strategies to promote a healthy work environment. OJIN: The Online Journal of Issues in Nursing, 15(1), Manuscript 5. Retrieved from
N/TableofContents/Vol152010/No1Jan2010/Combating-Disruptive- Behaviors.html#Center07 Overton, A. R., & Lowry, A. C. (2013). Conflict Management: Difficult Conversations with Difficult People. Clinics in Colon & Rectal Surgery , 26 (4), 259–264.
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