With respect to the intereventions the holistic diagnostic model used by the Woolworths to
improve their product delivery and developing effective employee and customer
realtionships. The holistic diagnostic models includes everyone in the organisation as well as
identifies and assess the strengths, weakness, threat and the opportunities at every level of the
organisation. This will also include the systems i.e. finance, production, marketing,
operations, and IT alongwith the traditional aspects in the organisation.
The diagnostic model in the company Woolworths, in relation to the interventions such as
‘EziBuy’ and ‘FlyBuys’, is 7s diagnostic model, developed by McKinsey designed to help an
organisation evaluate and improve performance. There are various elements of the 7s model,
which includes structure, system, staff, style, skills, and shared value.
(Source: Mindtools, 2018)
Structure- this elements define how the units in an organisation are interrelated, it tells about
the sequential form of data which forms the basis of the organisation.
System- this element is focused upon defining and determing how the work should be done
or the manner of carrying out various activities and functions in an organisation.
Staff- this is one of the most important element in every organisation. Simililarly
Woolworths puts greater emphasis on their employees.
Style- The elements defines about the leadership styles adopted by the management o the
organisation, as it affects the oiverall performance of the organisation.
CHANGE MANAGEMENT
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Skills – this states about the skills required in the organisational members to achieve the
goals and objectives, every organisation needs skilled employees in order to become
efficient and effective in the long run. Skilled employees also relate to the organisational
behaviour as employees forms the basis of other functions.
Shared value – An organisation which is based on the fair values and beliefs tend t grow and
sustain for the longer term. The shared value of the organisation is also defined well by their
mission and vision statement.
Planning/Implementation
The change management process is the process or sequence of steps that is applied by the
change management leader or the project leader, to bring change in organisation. It has been
analysed from the above discussion on the change management process that in every
organisation change is constant and necessary to sustain in the competitive market. It is
irrespective, of the other factors operating in the external and internal environment of the
organisation. Caused by the advancement of technology, improvements in the customer
service delivery or the restructuring or reorganisation, change is always taking place. As it
necessary, it is considered important for the growth and profitability prospects of the
business. With the context of the company, Woolworths Australia, change has been inevitable
for the organisation, because of the losses earned past few years. In fact the company has
been facing the situation of loss currently which essentially requires change in the
organisation in every aspect. To implement the change management in Woolworths, there
