With respect to the intereventions the holistic diagnostic model used by the Woolworths toimprove their product delivery and developing effective employee and customerrealtionships. The holistic diagnostic models includes everyone in the organisation as well asidentifies and assess the strengths, weakness, threat and the opportunities at every level of theorganisation. This will also include the systems i.e. finance, production, marketing,operations, and IT alongwith the traditional aspects in the organisation.The diagnostic model in the company Woolworths, in relation to the interventions such as‘EziBuy’ and ‘FlyBuys’, is 7s diagnostic model, developed by McKinsey designed to help anorganisation evaluate and improve performance. There are various elements of the 7s model,which includes structure, system, staff, style, skills, and shared value.(Source: Mindtools, 2018)Structure- this elements define how the units in an organisation are interrelated, it tells aboutthe sequential form of data which forms the basis of the organisation. System- this element is focused upon defining and determing how the work should be doneor the manner of carrying out various activities and functions in an organisation. Staff- this is one of the most important element in every organisation. SimililarlyWoolworths puts greater emphasis on their employees. Style- The elements defines about the leadership styles adopted by the management o theorganisation, as it affects the oiverall performance of the organisation.
CHANGE MANAGEMENT8Skills – this states about the skills required in the organisational members to achieve thegoals and objectives, every organisation needs skilled employees in order to becomeefficient and effective in the long run. Skilled employees also relate to the organisationalbehaviour as employees forms the basis of other functions. Shared value – An organisation which is based on the fair values and beliefs tend t grow andsustain for the longer term. The shared value of the organisation is also defined well by theirmission and vision statement. Planning/ImplementationThe change management process is the process or sequence of steps that is applied by thechange management leader or the project leader, to bring change in organisation. It has beenanalysed from the above discussion on the change management process that in everyorganisation change is constant and necessary to sustain in the competitive market. It isirrespective, of the other factors operating in the external and internal environment of theorganisation. Caused by the advancement of technology, improvements in the customerservice delivery or the restructuring or reorganisation, change is always taking place. As itnecessary, it is considered important for the growth and profitability prospects of thebusiness. With the context of the company, Woolworths Australia, change has been inevitablefor the organisation, because of the losses earned past few years. In fact the company hasbeen facing the situation of loss currently which essentially requires change in theorganisation in every aspect. To implement the change management in Woolworths, there