he applied six sigma programs into the operating process aim to improve the efficiency of production and business of the company. So what is Six Sigma and how they apply at 3M: “Six Sigma is a highly disciplined process that helps us focus on developing and delivering near- perfect products and services”. (GE, 2015) At 3M, Six Sigma were used in two different models: The five-step DMAIC for existing processes and new product development DFSS (Design for Six Sigma). Applying Six Sigma has contributed to the reduction of costs, increase customer satisfaction, increased profitability, increase effectiveness and competitiveness of the company, staff development, Six Sigma Implementation not just consolidate all internal aspects such as improved quality, new and innovative products, faster acceleration, direct and indirect cost reduction in the supply chain but also achieve customer truth and loyalty. All the stakeholders are satisfied with the result of win-win situation. Shareholders and suppliers have confident in the company financially healthy and stable investment. Employees are strongly encouraged to work and believing in their growth with the company. Customers have the best competitive service and quality products. In McNerney's tenure, the success of Six Sigma was created McNerney ERA. He cut more than 8,000 employees (11% of total employees), costs from 980 millions USD was 677 millions USD in 2003. Sales increased to 21 billion in 2005 and an average annual profit growth
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- Spring '17
- MBA_6151_OPERATIONS RESEARCH_CASE STUDY