Resources what will you need to get the task done Procedure how will it be done

Resources what will you need to get the task done

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Resources – what will you need to get the task done? Procedure – how will it be done? Responsible person – who will do it? When KPI BSBMGT517 Assessment Tool V4 Issued 28/3/2019 P a g e | 31
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ASSESSMENT TOOL Qualification: BSB51915 Diploma of Leadership and Management Cluster number and name: LMD 1.2 Manage Operational Plan Units of competency: BSBMGT517 Manage operational plan Student’s ID and full name: 43236 albert chee hong Assessor’s name: Glenn Number of weeks for this cluster: 5 Operational Plan Business Goals Objectives Actions & Strategies Responsibilities/ Stakeholders Key Performance Indicators Deliverables Resources: Human/Physical/Financial Timelines Contingency Plan Profitability - Increase revenue - Minimize costs - Increase add-on sales - Provide good products and services - Offer promotions - Reduce wastage Customer Service - Increase positive feedback - Decrease customer complaints - Provide Training - Improve customer service standards - Build rapport - Hire more staff Retention - Promote staff rapport - Decrease staff turnover - Conduct Team meetings - Establish a reward system - Conduct team building activities Efficiency - Increase productivity - Reduce delays - Provide Training - Provide Resources Growth - Increase customer base, market share, product range, capacity, staff number, etc. - Offer Loyalty Programs - Observe the market - Hire more staff Reputation/ Recognition - Increase positive public relations - Increase public presence - Promote social responsibility - Avoid unethical acts - Take part in social activities - Conduct marketing efforts - Follow laws and legislations BSBMGT517 Assessment Tool V4 Issued 28/3/2019 P a g e | 32
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ASSESSMENT TOOL Qualification: BSB51915 Diploma of Leadership and Management Cluster number and name: LMD 1.2 Manage Operational Plan Units of competency: BSBMGT517 Manage operational plan Student’s ID and full name: 43236 albert chee hong Assessor’s name: Glenn Number of weeks for this cluster: 5 Resource Requirements Detail resources required and specify how you consulted workplace specialists and conducted appropriate research to acquire this information. Budget Monitoring processes Approvals Name Position Date approved Signature BSBMGT517 Assessment Tool V4 Issued 28/3/2019 P a g e | 33
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ASSESSMENT TOOL Qualification: BSB51915 Diploma of Leadership and Management Cluster number and name: LMD 1.2 Manage Operational Plan Units of competency: BSBMGT517 Manage operational plan Student’s ID and full name: 43236 albert chee hong Assessor’s name: Glenn Number of weeks for this cluster: 5 Appendix B CONTINGENCY MANAGEMENT PLAN Company Overview Objectives Distribution List Risk Management Risk Description Likelihood Consequence Priority Preventative Action Responsibility BSBMGT517 Assessment Tool V4 Issued 28/3/2019 P a g e | 34
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ASSESSMENT TOOL Qualification: BSB51915 Diploma of Leadership and Management Cluster number and name: LMD 1.2 Manage Operational Plan Units of competency: BSBMGT517 Manage operational plan Student’s ID and full name: 43236 albert chee hong Assessor’s name: Glenn Number of weeks for this cluster: 5 Appendix C COMMUNICATION PLAN Key Stakeholder Communication Objective
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