RQ1 does customers perception of casino staffs friendliness affect their

Rq1 does customers perception of casino staffs

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RQ1 – does customers’ perception of casino staff’s friendliness affect their overall satisfaction with the service in the casino? Key variable: customers’ perception of casino staff’s friendliness, overall satisfaction with the service in the casino Do you agree that the casino staff are friendly? Extremely agree Agree Neither agree nor disagree
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Disagree Extremely disagree Are you satisfied with the service in the casino? Extremely satisfied Satisfied Neither satisfied nor unsatisfied Unsatisfied Extremely unsatisfied RQ2 – does customers’ overall satisfaction with the service in the casino differ between those who reside in Australia and those who are visiting from Asia? Key variable: residing in Australia customers’ overall satisfaction, visiting from Asia customers’ over satisfaction What kind of location you belong to? Reside in Australia Visiting from Asia Visiting from other areas Are you satisfied with the service in the casino? Extremely satisfied Satisfied Neither satisfied nor unsatisfied Unsatisfied Extremely unsatisfied
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