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10. Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.a.low job involvementb.low organizational commitmentc.poor job performanced.poor job enrichmente.low job satisfaction11. If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.
12. Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce _____.13. The three components of ______ are affective, cognitive, and behavioral.14. A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of _____.a.selective perception errorb.fundamental attribution biasc.a self-fulfilling prophecyd.self-serving biase.the halo effect15. The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.16. Which of the following is the most common drug of abuse?17. Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do allthe following except_____.18. People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.
a.high self-efficacyb.an external locus of controlc.high self-monitoringd.an internal locus of controle.low self-efficacy19. ______ has been associated with success for managers and salespeople.