Course Hero Logo

The manager of a tourist attraction is concerned with

Course Hero uses AI to attempt to automatically extract content from documents to surface to you and others so you can study better, e.g., in search results, to enrich docs, and more. This preview shows page 4 - 5 out of 5 pages.

The manager of a tourist attraction is concerned with negative customer reviews regarding the waitingtime to enter the attraction.Analyzing historical data, the manager determines that there are two waves ofpeak customer arrivals: 10am-12pm and 2pm-4pm. During these times, customers arrive at the rate of 1customer per minute. The attraction opening times are between 9am and 6pm, but customers stop arrivingat 5pm.The arrival rate outside of peak hours is 0.5 customer per minute.Admission to the attraction requires a ticket purchase, which takes 3 minutes on average to issue. At alltimes, there are two admission check-points where tickets can be bought.Ignoring any unpredictable variability in both arrivals and processing times and assuming acontinuous/fluid and deterministic flow of customer, construct a build-up diagram to answer the followingquestions:A.What is the maximum number of customers waiting for admission to the attraction? Assumecustomers all customers are willing to wait to buy an admission ticket.B.How many customers are not able to enter the attraction before the closing time at 6pm?C.The manager decides to install an additional admission check-point to be staffed in the afternoon.How many minutes before the last customer arrives would the additional register need to open sothat all customers enter the attraction by 5pm?
A small business employs five staff members dedicated to answering the phone to respond to customerquestions.A record is kept of each call, including information about the call’s duration.A manager isanalyzing the following sample of these data:StaffMemberCall Duration (minutes)Average CallDuration by StaffMember11.772.171.911.941.242.931.9922.181.972.932.822.511.942.3931.552.502.032.462.512.852.3242.962.692.852.592.512.992.7651.471.902.612.821.762.432.16Average Call Duration2.33Variance of CallDuration0.25

Upload your study docs or become a

Course Hero member to access this document

End of preview. Want to read all 5 pages?

Upload your study docs or become a

Course Hero member to access this document

Term
Winter
Professor
NoProfessor
Tags
Following, c John Deere

Newly uploaded documents

Show More

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture