Effective Organizational Structure1

With their worldwide locations and need for

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With their worldwide locations, and need for additional managers to supervise their global endeavors a matrix structure creates a local system to supervise and communicate with employees in house. Channels of Communication When communicating the changes to the customer management system taking place at Riordan Manufacturing the level of “channel richness” (Robbins & Judge, 2011, p. 358) or the ability to communicate the information in the most appropriate avenue is crucial in the implementation and acceptance of these changes. With employees in different global locations providing separate information sessions consisting of both “live speeches” and “face-to-face” meetings are fitting channels to communicate with Riordan employees the changes going to take place. Providing Riordan employees a forum to address any concerns and share their valuable
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questions and concerns is significant, considering this is a new process that none of Riordan employees are familiar with. Providing future online discussion groups to continue to support the process provides the continued support system needed for the transition to remain even and affective as time continues.
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  • Winter '11
  • compton
  • Riordan Manufacturing

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