How important is employee engagement for an organization v.3.docx

Multinational environment some crew find it difficult

This preview shows page 15 - 17 out of 31 pages.

opportunities to swap their flights. Multinational environment Some crew find it difficult to work with so many different people and from so many different cultures. This has been particularly highlighted by junior crew and refers to the senior cabin crew members (SFS and PUR). Nonexistence of Unions The country does not approve existence of Labor/Trade Unions. Many people see this as big deficiency, especially by the crew who comes from countries where unions play strong role in protecting and supporting workers’ rights. Unpaid leave during and after pregnancy The Company used to have policy that once female crew become pregnant she needs to resign. This rule has been changed recently (approx. 4 years ago) and allowed female crew (after completing the first 3 years contract) takes unpaid leave. Crew will keep her old staff number and current grade, ensuring that she will be back within 145 days after the birth of the child/ren (Employee Handbook, 2008). During the unpaid leave salary and all other benefits including medical and life insurance will ceased. Short term career The cabin crew profession is seen as a short-term career. Emirates cabin crew get employment based on the 3 years renewable contract. As well most of the cabin crew are expatriates and after spending some time in Dubai, will start feeling nostalgic and miss on their family and friends back home. As well cabin crew has increased rate of injuries related to work environment and other health issues common for flying. Research done by Emirates HR department has found that average time for cabin crew, in Emirates Airline is 7 years (Leadership Training- Emirates Training College, 2009). 4.3 Cabin crew satisfaction and engagement survey form Sample: 115 cabin crew members randomly selected from the Main Fleet Emirates Airline Date of the survey: survey conducted between, June 1 st -July 15 th 2010.
Image of page 15

Subscribe to view the full document.

Demographic and grade differences More than 70% of cabin crew were born between 1980 and 1989 and belong to so called Y Gen or also known as Millennial Generation or echo bummers (business dictionary, 2010). The female /male ratio is 70/30. Total number of nationalities participated in the survey was 37 out of which: (11) Indians, (10) Koreans, (9) Australians, (8) Brazilians, (7) Filipinos, (7) British, (7) South Africans, (5) Lebanese and etc. 27 crew said to be in a relationship, either: married or engaged. 40% of crew works in economy (GR2), which correlates to aircrafts configuration and EK operational requirements and 50 % are working whit Emirates Airline 3 years and less, which brings us to conclusion that Emirates has high rate of recruiting new crew. High recruitment rate has been due to the facts that Emirates has many new aircrafts are delivered each year; currently Emirates has 149 wide-bodied aircrafts and by 2020 plan to double its fleet to 300 (Gale, 2010) and many people opt to leave the company after completion of their first contract.
Image of page 16
Image of page 17
  • Summer '16
  • United Arab Emirates, Emirates, emirates airlines

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern