opportunities to swap their flights. Multinational environmentSome crew find it difficult to work with so many different people and from so manydifferent cultures. This has been particularly highlighted by junior crew and refers to thesenior cabin crew members (SFS and PUR).Nonexistence of Unions The country does not approve existence of Labor/Trade Unions. Many people see thisas big deficiency, especially by the crew who comes from countries where unions playstrong role in protecting and supporting workers’ rights.Unpaid leave during and after pregnancyThe Company used to have policy that once female crew become pregnant she needsto resign. This rule has been changed recently (approx. 4 years ago) and allowedfemale crew (after completing the first 3 years contract) takes unpaid leave. Crew willkeep her old staff number and current grade, ensuring that she will be back within 145days after the birth of the child/ren (Employee Handbook, 2008). During the unpaidleave salary and all other benefits including medical and life insurance will ceased.Short term careerThe cabin crew profession is seen as a short-term career. Emirates cabin crew getemployment based on the 3 years renewable contract. As well most of the cabin creware expatriates and after spending some time in Dubai, will start feeling nostalgic andmiss on their family and friends back home. As well cabin crew has increased rate ofinjuries related to work environment and other health issues common for flying.Research done by Emirates HR department has found that average time for cabin crew,in Emirates Airline is 7 years (Leadership Training- Emirates Training College, 2009). 4.3 Cabin crew satisfaction and engagement survey formSample:115 cabin crew members randomly selected from the Main FleetEmirates AirlineDate of the survey:survey conducted between, June 1st-July 15th2010.
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Demographic and grade differencesMore than 70% of cabin crew were born between 1980 and 1989 and belong to socalled Y Gen or also known as Millennial Generation or echo bummers (businessdictionary, 2010). The female /male ratio is 70/30. Total number of nationalitiesparticipated in the survey was 37 out of which: (11) Indians, (10) Koreans, (9)Australians, (8) Brazilians, (7) Filipinos, (7) British, (7) South Africans, (5) Lebanese andetc.27 crew said to be in a relationship, either: married or engaged.40% of crew works in economy (GR2), which correlates to aircrafts configuration andEK operational requirements and 50 % are working whit Emirates Airline 3 years andless, which brings us to conclusion that Emirates has high rate of recruiting new crew.High recruitment rate has been due to the facts that Emirates has many new aircraftsare delivered each year; currently Emirates has 149 wide-bodied aircrafts and by 2020plan to double its fleet to 300 (Gale, 2010) and many people opt to leave the companyafter completion of their first contract.
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