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MIS 235 Chapter 3

How do value chains determine business processes and

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How Do Value Chains Determine Business Processes and Information Systems? o Business processes implement value chains or portions of value chains. Each value chain is supported by one or more business process. The information systems are then implemented in order to make the operation run smoothly and productively. How Do Information Systems Provide Competitive Advantages?
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o They allow the company’s business processes to run efficiently and smoothly Competitive Advantage via Products 1. Create a new product or service 2. Enhance products or services 3. Differentiate products or services Competitive Advantage via Business Processes 1. Lock in customers and buyers 2. Lock in suppliers 3. Raise barriers to market entry 4. Establish alliances 5. Reduce costs How Does an Actual Company Use IS to Create Competitive Advantages? o It provides unique ways that the company can help the customer such as sending email updates concerning packages, printing labels to reduce errors, etc. How Does This System Create a Competitive Advantage? o Anything to make the customer’s purchase easier and smoother gives them a competitive advantage.
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How Do Value Chains Determine Business Processes and...

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