Assessment tasks qualification bsb51918 diploma of

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ASSESSMENT TASKSQualificationBSB51918 Diploma of leadership and managementCluster number and name:LMD 3.1 Manage quality customer service and facilitatecontinuous improvementUnits of competency:BSBCUS501 Manage quality customer serviceBSBMGT516 Facilitate Continuous ImprovementStudent’s ID:Assessor’s name:ACTION PLANCHANGEINITIATIVEDUE DATEActivityResourcerequirementsPerson/sresponsibleTimelineExpectedoutcomesComments2.1 f)Prepare your project report to the management summarising your findings from thisTask. The required report length is a minimum of 1,000 words and this does includethe action plan which should be included as an appendix to the report. You mustconsult with your assessor who will act as the senior management and gain theirapproval of the report. (LONG)BSBMGT516 & BSBCUS501 Assessment ToolVersion dated: 3 July 2019Page 18 of 39
ASSESSMENT TASKSQualificationBSB51918 Diploma of leadership and managementCluster number and name:LMD 3.1 Manage quality customer service and facilitatecontinuous improvementUnits of competency:BSBCUS501 Manage quality customer serviceBSBMGT516 Facilitate Continuous ImprovementStudent’s ID:Assessor’s name:You must print this document, organise to have it completed by your assessor, scan andupload this form when you are submitting your task for marking; or take a photo of thiscompleted form and paste in this assessment task. Without this checklist being completedby your assessor your task will not be able to be marked.TASK 2 - ASSESSOR’S OBSERVATIONSWas the student able to do the following:AchievedDemonstrated effective communication skills such as being able to discussissues, ask questions, give and receive feedbackUsed positive body language such as smiling, nodding, making others feelat easeThe report and appended action plan is a minimum of 1,000 words inlengthFree of spelling, grammar and formatting errorsSet in the context of Bounce Fitness’s workplaceAligned to the project requirements set out in the Learner Instructionsregarding the scope and details of the reportDemonstrates an ability to:Determine the needs and expectations of internal and externalcustomersDevelop customer service strategies that are aligned to needs andexpectations of customersIdentify organisational policies, procedures and system that supportcustomer service deliveryIdentify performance issues that may affect customer servicedelivery standardsImplement and monitor customer service strategiesIdentify resource requirements to support the implementation of customerservice strategiesMake decisions based on an analysis of the benefits and costs of makingchanges to customer service deliveryAssessor’s feedback:Assessor’s signature:Date:BSBMGT516 & BSBCUS501 Assessment ToolVersion dated: 3 July 2019Page 19 of 39
ASSESSMENT TASKSQualificationBSB51918 Diploma of leadership and managementCluster number and name:LMD 3.1 Manage quality customer service and facilitatecontinuous improvementUnits of competency:

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Term
Winter
Professor
NoProfessor
Tags
Customer relationship management, bounce fitness

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